**Introduction** A Customer Success Manager role (what we internally call a, ‘CSM’) within IBM zStack and with zData will make you a key enabler to how our clients are building modern, hybrid cloud solutions, and modernizing their data applications whilst embedding AI into all transactions and operations. A CSM role here offers an abundance of opportunity that can only come when you're leading clients towards solutions that over 50% of the planet's IT workloads rely on to complete. Excellent onboarding and an industry leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team, you'll be surrounded by bright minds and keen co-creators - always willing to help and be helped - as you apply passion to work that will compel our clients to invest in IBM's products and services. **Your role and responsibilities** As a Customer Success Manager, you'll work closely with clients to develop relationships, understand their needs, earn their trust and show them how IBM's industry leading solutions will solve their problems whilst delivering value to their business and helping on the adoption of the IBM solutions. We're committed to success. In this role, your achievements will drive your career, team, and clients to thrive. A typical day may involve: Strategic Mainframe Solutions: Crafting client strategies for mainframe infrastructure and applications. Comprehensive zStack Solutions: Defining and detailing IBM zStack solutions for client enhancement. Effective Client Education: Delivering simplified proof of concepts and educating clients. Building Trust for Cloud Deals: Building trust for closing complex Cloud technology deals. **Required technical and professional expertise** * z/OS Operational System (PARMLIB, SDSF, TSO, USS, zFS, SMF, RMF) * Db2 * z/OS Data Set concepts * z/OS Architecture * JCL * SMPE * AI (Machine Learning and Deep Learning) * OpenShift and CloudPak for data * zData products - DVM, CDC, DataGate and Db2 Tools * GitHub or others similars * Cloud / Modernization Skills **Preferred technical and professional experience** * Client relationship * Technical Archtecture * PowerPoint presentation skills * Public speech techniques IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.