Strategic Roll outs :

Translate strategic intent into deliverables for the retail staff  Business Growth -Identify & obtain best possible Store locations & franchisee partners Partner Management - Oversee the vendor eco-system from identification , contracting , compliance, performance management  & delivery  as per airtel quality standards. Own delivery of an agreed roll out plan as per agreed quality standards

Store Operations & Audit / Compliance  :

Management of all vendor & partner relationships Maximize efficiency of Circle support processes to ensure error free retail operations Ensuring total compliance with all defined processes & systems Identification of issues & areas of improvement based on on-going analysis of KPIs/key metrics  Manage issues with local authorities, if any

Profitability :

Manage overall financial performance of at circle through delivery of agreed targets Ensure profitability of each store & devise strategies for non-performing stores Devise marketing programs in conjunction with Circle & Central leadership Competitive benchmarking and feedback loop for improvement of KPI’s

People Development / Team Management :

Create a high performing Retail team through right recruitment , coaching & performance management .      Own the hiring process for outsourced store staff  Ensure deployment of national training initiatives; supplement through local inputs Coach & Groom line managers & store staff 

 

Customer Experience :

Ensure consistently higher standard of customer service across all retail stores in circle  Responsibility for delivery of agreed customer service targets Identify areas of improvement & ensure implementation of programs

 

Challenges

Resolution of conflicting directions between central team & Circle leadership/ manpower attrition/ identification & procurement of best locations/ oversight of roll out/ management of issues with franchisee/ delivery of profitability/ geographical spread of operations