Job Description We are seeking a skilled Zendesk Administrator to join our team. The ideal candidate will be responsible for managing and optimizing our Zendesk platform, ensuring seamless ticketing operations, and integrating various tools and systems. This role requires a strong technical background, including coding and API integration, to support our customer service operations. This person will engage in significant coding tasks, utilizing languages such as JavaScript and Python. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements - 3+ years of experience within Zendesk Administration supporting ticketing and configuration across the tool - Experience working with JavaScript and/or Python to develop scripts for integration and data extractions - Experience working with API integrations and webhooks - Perform Configuration tailored to Zendesk requirements across, workflows, automation and triggers to enhance efficiency for its users - Ensure seamless data flow between Zendesk and other applications while collecting data to utilize to improve operations and reporting - Excellent communication and problem solving skills null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.