+ Strong interpersonal skills + Strong verbal & written communication skills + Problem solving skills + Time management + Adaptable & Proactive + Microsoft office skills + Emotional intelligence + Knowledge of PANDA/SAP and ODBC At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow’s transportation. + Maintain clear and effective communication with dealers, ensuring they are informed about their orders and any potential issues. + Respond & follow up on dealer inquiries regarding parts availability, pricing, order status, parts claims and order cancellations. + Respond promptly to dealer inquiries via helpdesk parts ticketing system, phone, and email. + Acting as a first point of contact for dealers. + Resolve dealer & customer concerns and escalate issues to appropriate departments when necessary. + Provide appropriate solutions and alternatives to dealers within the provided turnaround times; follow up to ensure resolution. + Maintain a positive attitude and calmly respond to customers/dealers’ complaints. + Work closely with other departments, such as warehouse and aftersales teams, to ensure timely resolution of issues. + Ability to multi-task and work in a fast-paced environment. + Assist with price deviation requests. + Matric/Grade 12 – Mathematics & English + National diploma/Equivalent in Logistics/SCM/ Sales and Marketing/ Business related Minimum of 2 years of experience in Customer Service, Logistics, Automotive aftersales environment or a related field **Requisition ID** : 47079