Strong interpersonal skills Strong verbal & written communication skills Problem solving skills Time management Adaptable & Proactive Microsoft office skills Emotional intelligence Knowledge of PANDA/SAP and ODBC Matric/Grade 12 – Mathematics & English                                         National diploma/Equivalent in Logistics/SCM/ Sales and Marketing/ Business related

Minimum of 2 years of experience in Customer Service, Logistics, Automotive aftersales environment or a related field                           

Maintain clear and effective communication with dealers, ensuring they are informed about their orders and any potential issues. Respond & follow up on dealer inquiries regarding parts availability, pricing, order status, parts claims and order cancellations. Respond promptly to dealer inquiries via helpdesk parts ticketing system, phone, and email. Acting as a first point of contact for dealers. Resolve dealer & customer concerns and escalate issues to appropriate departments when necessary. Provide appropriate solutions and alternatives to dealers within the provided turnaround times; follow up to ensure resolution. Maintain a positive attitude and calmly respond to customers/dealers’ complaints. Work closely with other departments, such as warehouse and aftersales teams, to ensure timely resolution of issues. Ability to multi-task and work in a fast-paced environment. Assist with price deviation requests.