CTG is seeking to fill a Workstation Technician opening for our client in Rochester, MN. Location: Rochester, MN Job Summary: Collaborates with Workstation Support Services business units to ensure hardware and software orders are received, configured, scheduled, and installed. Job Responsibilities: Ensure equipment is labeled according to specifications. Research, verify, and document device specifications according to purchase orders and standards. Work in conjunction with service and business units to relocate equipment as requested by departments. Work independently while providing on-site installation, customer service, and technical installation and/or repair support per department or individual customer requests. Serve as technical and equipment liaison in the field as needed to collaborate with other support services (e.g., Help Desk, Applications, Materials Management, etc.). Assist with end user training as needed and explain basic concepts and procedures such as hardware/software requirements, moves/adds/changes implications, scheduling, and impacts on customers. Maintain inventory of supplies and equipment necessary to complete installations or repair requests. Collaborate with other IT Infrastructure areas to manage parts inventory. Evaluate and process equipment according to IT Security policy and guidelines. May require overtime and on-call participation. Required Skills & Experience: Two (2) years of customer service experience. Strong organizational, written, and oral communication skills. Ability to maintain strict confidentiality of information and provide excellent customer service, including the ability to work collaboratively as part of a team. Experience using ticket tracking software and related tools for documentation of operations. Flexibility with workloads to accommodate special projects, requests, and high-priority orders. Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) to evaluate customer requests and match needs with appropriate IT solutions (hardware or software). Must be able to tolerate bending, stooping, kneeling, squatting, and working with arms above shoulder level. Must be able to lift seventy-five pounds or more. Must be able to distinguish colors. Preferred Skills & Experience: Two (2) years of customer service experience supporting computers. OR an Associate’s degree. OR two (2) years Technical School training in Computers, Technology, Electronics, or a related field. Education: Required Education: High School Diploma. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Krista Eckard at Krista.Eckard@ctg.com. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $18.00 to $23.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.