Work Flexibility: Onsite

Essential duties & responsibilities:

· Manage daily workload within the workshop to meet demand plans and customer needs· Ensure that all repairs are evaluated and completed in a timely manner as defined by the Team lead or Supervisor· Work with the Customer services Department to schedule the quality checking of all capital equipment· Responding to customer and internal queries in a timely, efficient and professional manner· Provide reporting and documentation on all aspects of work within the workshop· Assist with ERP Data entry, quoting and repair of customer equipment· Maintain technical competency through regular and frequent attendance at appropriate courses of further vocational study and continuing professional development· Ensure that Health & Safety standards and requirements are met at all times by the Supplier, its employees, servants and agents· Ensure that the department's performance of services is ISO 9001 compliant· Support Team and Individual continuous improvement initiatives to drive higher standards of efficiency and quality· Provide Technical support for both internal and external customers· Ensure efficient maintenance of the spare parts stock and participate in the realization of the required annual inventories · Provide reporting on repair, departmental or customer activity using the appropriate systems availableEducation & special trainings:

· Fluent in Local Language as well as minimum B2 level of English· Educated to degree level is preferable with experience in at least one of the following:*Electrical / Mechanical Engineering*Service and maintenance of medical equipment*Vocational TrainingQualifications & experience:

· Previous experience of maintenance and repair of medical equipment preferred· Experience ERP systems and data entry· Full Driver’s license. Adequate IT-knowledge (Microsoft Office, Outlook)Competencies:

- Service minded- Quality confident- Persistent- Good perception- Polite- Accurate- Positive- Stress resistant- Time – management competencies 

 

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