As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.
Together, we keep everyday life moving to build a better tomorrow
Are you a hands-on leader with a passion for operational efficiency and customer satisfaction? We are looking for a Workshop Manager to take charge of Service and Installation Operations within our HIAB workshop in Hamburg. In this vital role, you’ll be responsible for driving performance across key metrics including volume, profitability, cost control, team engagement, and customer satisfaction. If you thrive in a dynamic, results-driven environment and enjoy leading high-performing teams, we want to hear from you.
The position is based in Schenefeld, Germany
Main tasks and responsibilities
Oversee and manage the Service and Installation teams within the workshop and liaise with the CSC central teams and management to deliver an efficient, effective and profitable operation
Work in conjunction with the overall CSC HIAB strategy and contribute to continuous improvements within this area of operation
Develop people and teams as per Hiab’s technical competence development framework
Provide technical support where needed
Workshop and Field Service job co-ordination, parts supply and stock holding in house.
Support with Business growth
Refer sales leads, customer feedback, and information on competitor activity to appropriate contacts within the organization
Collaborate with technical support representatives in the Market Area to coordinate and channel technical support from HIAB functions towards assigned customers within the Market Area
Evaluate customer satisfaction in a structured manner, to ensure a process of continuous improvement. Obtain regular feedback on market development, trends and demand patterns
Co-operate closely with other business units to collaborate and share ideas
Handle prices and quotes in line with established guidelines
Manage costs, times, margins and overall profitability
Take ownership of the workshop P&L and put in place processes and initiatives to maximise financial performance
Develop and practice a 5s safety culture
Prepared to travel within and outside the country
Carry out assigned tasks and duties in a safe manner, in accordance with instructions and in compliance with the company's safety rules / procedures and with regulations and codes of practice
Support the company’s efforts to reduce accidents / incidents by reporting unsafe actions or conditions and participating in Safety Walks, Safety Audits and 5S events etc. as required
What you’ll need to succeed
Commercial or Technical Qualification
Proven ability to manage a busy workshop environment from within a related industry
Experience and knowledge of engineering production and or bodybuilder operations is desirable
Ability to demonstrate cost control and P&L management
Excellent customer facing skills
Proven ability to develop and manage customer relationships
Strong business mind-set with financial skills
Good technical skills
Ability to work in an international business environment in a matrix organisation
Results and achievement driven and eager to create long term relationships
High integrity and excellent interpersonal and communication skills
Proficiency in German and good English skills desirable
Driving licence
You will be part of
Become part of our international enterprise founded upon the principles of Integrity, Quality, and Safety, and leverage a cooperative environment that fosters professional advancement.
Interested to join?
Become part of our international enterprise founded upon the principles of Integrity, Quality, and Safety, and leverage a cooperative environment that fosters professional advancement.
Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. Hiab's premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, ZEPRO, DEL and WALTCO tail lifts, and the service brand HIPERFORM, a comprehensive suite of smart solutions that help maximise the life-cycle value of Hiab’s equipment.
As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow. Globally, Hiab is represented on every continent through its extensive network of 3,000 own and partner sales and service locations, enabling delivery to over 100 countries. The company's continuing operations sales in 2024 totalled approximately EUR 1.6 billion and it employs over 4,000 people. www.hiabgroup.com