Who We Are Workplace Resources (WPR) delivers workplace experiences to Cisco employees and optimizes company working capital, at scale, with a focus on productivity and business outcomes. Formed in April 2024, within WPR, the Global Services & Operations (GSO) team translates the client’s purpose and requirements in the delivery of workplace services and solutions. We are agents for our clients and for WPR who enable client success balanced with affordability. We ensure safe and functional delivery of services to our buildings and manage the employee experience through curated services designed to support our business mission around the globe. We work closely with global subject matter expert teams across the WPR organization including Real Estate Strategy, Design & Construction, Energy, Sustainability & Environmental, Health and Safety teams as well as a global Project Management Office supporting large scale project delivery. Position Overview The Workplace Team Lead (WTL) - Region is responsible for the overall management and P&L of the portfolio, ensuring financial and operational success. Oversees real estate, property management, construction projects, operations, maintenance, food, and technical services. Cultivates a best-in-class workplace environment. Serves as the primary point of escalation for the site, ensuring seamless resolution of issues. What You’ll Do As a Workplace Team Lead (WTL) - Region within GSO, you will: * Manage the successful implementation and on-going functionality of the Cisco Workplace, delivering services and solutions supporting Employee Experience * Represent the Voice of Client and act as agent for WPR with clients, enabling client success with balanced affordability * Serve as the Single point of contact for critical escalations for WTL in Canada * Be accountable for on time delivery of projects/programs and services that impact the Client Experience. Understand client purpose and translate requirements. Partner across WPR and Cisco teams for effective delivery * Be responsible for the (X) region/metro Site assessment and reporting on status and health with outsourced contract management partners * Participate in the development of the Plan of Property and Metro Plan for Canada; signs off to deliver as agreed * Seek and integrate client feedback from employees, Cisco leadership and service providers into new or enhanced services or solutions which bring positive outcomes to the workplace experience * Have financial/fiduciary accountability within prescribed limits and lead evaluations of options analysis to ensure optimized outcome for Cisco * Lead and support regional client decisions on real estate portfolio performance * Support physical integration of acquired companies and sites as defined by the Mergers and Acquisitions team * Execute disaster and business continuity planning, preparedness and execution Required * BS or equivalent with 5+ years Corporate Real Estate, Facilities Management, Team Leadership experience or related. * Strong client relationship management skills, with the ability to manage and build collaborative relationships at senior levels. * Expert planning, analytics, decision making, influencing and negotiating skills at an executive level Desired * Knowledge of health and safety regulations and a proactive approach to risk management * Service Management with outsourced contract management partners * Prior P&L management experience and proven Financial Acumen * Willingness to be on site 2-3 times per week with occasional travel * Ability to monitor Workplace and Employee Experience industry and market trends and translate to Cisco’s benefit * Skillset to de-escalate. Ability to have difficult conversations * Advanced knowledge of project/program management methodologies * Interprets internal/external business challenges and recommends solutions that improve client outcomes and maintain fiduciary focus * Expected to operate with no supervision in a complex, matrixed environment * Communication skills - adept at communicating complex ideas, anticipates potential objections and persuades others to adopt an aligned point of view Why Cisco? #WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you! Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise. We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that). We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions. So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.