Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Lead all Workplace Services Programs for Waltham, MA including Food Services, Event management, Amenities and Perks, Fitness Center & Transportation.Manage vendors for WPS including HVAC, electrical, plumbing, security, janitorial, furniture, indoor foliage, kitchen services, linen services and first aidManage work order system, including receiving and reviewing request, assign work orders and tracking completion/closeoutManage a portion of OPEX & CAPEX budget pertaining to job responsibilitiesProvides quality customer service; follows up with clients to ensure customer satisfactionEnsure successful operation of workspace/facilityResponds to client/customer inquiries and complaintsAssists with general maintenance, trouble shooting and repairsAssists with company moves/adds/changes and new employee set upsAssists with maintaining a clutter free and safe working environmentAssist and implement ERT plan for location, recruit and train members and conduct annual drillsAssist with Regional Disaster Recovery ProgramMaintain preventative maintenance schedules within Workplace Services (WPS)Monitors contractor’s performance to ensure work is completed according to specificationsConducts regular inspections of facility for cleanliness, functionality of all systems; noting anything that might need repair or clean upSolicits bids and quotes from vendors, enter PO’s, approve invoices, through their lifecycleAssist in space allocations among departmentsOrganize events to include room readiness for training classes, meetings, etc.Recruit and train facilities related staff as we growSet up conference rooms/training rooms as required

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.Ability to maintain professionalism always under pressureAbility to plan and manage work under time constraintsAbility to identify, resolve or appropriately escalate problemsAbility to work effectively with minimal supervision as an individual and as part of a teamStrong organizational skills and collaborative style neededAbility to communicate clearly, effectively and professionally (verbally and in writing)Ability to work flexible schedule including overtime, early mornings, evenings and/or weekends as needed to meet department and company demandsProficient in MS office, Outlook, Excel

 

JV20

  

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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