An IT Workplace Service Engineer is responsible for maintaining and supporting an organization's IT infrastructure, include providing technical support, troubleshooting issues, performing regular maintenance, installing and configuring hardware and software, training users, and ensuring IT security. This role is essential for keeping the workplace's IT environment efficient, secure, and reliable.
Your future duties and responsibilities:• Define technology standards, policies, and procedures to ensure consistency and interoperability across systems.
• Evaluate and select technology platforms and solutions that meet business requirements and scalability needs.
• Develop and maintain a technology roadmap, outlining key initiatives and investments.
• Implement and maintain IT service management (ITSM) processes to ensure efficient service delivery
• Communicate with internal and external stakeholders on project status, deliverables, and overall project plans.
• Contribute to the development and execution of the organization's technology strategy, aligning it with business goals and industry best practices.
• Conduct technology assessments, identify emerging trends, and recommend innovative solutions to enhance business capabilities.
• Participate in budget planning and resource allocation for technology projects.
• Foster strong relationships with stakeholders and build consensus on project goals and priorities.
• Ensure compliance with industry regulations and security best practices.
• Support organizational leaders in quarterly roadmap planning and prioritization.
• Continuously find ways to help teams and the organization improve ways of working.
• Manage relationships with technology vendors and service providers.
• Lead, mentor, and develop a team of technical professionals, fostering a high-performing and collaborative environment.
• Thrive in a fast-moving transformation environment.
• Adapt, simplify, and act quickly based on business needs.
• Prioritize multiple, high-priority projects in a fast-paced environment.
• Ensure projects deliver value to internal and external customers.
• Contribute to a customer-centric approach in project delivery.
• Promote a culture of continuous learning and innovation within the team.
• Lead pilot projects and proof-of-concepts to test and validate new technologies.
• Drive the adoption of innovative technology solutions to enhance business processes and create competitive advantage.
• Research and evaluate emerging technologies and their potential impact on the organization.
• about 5 years of progressive experience in IT Workplace Service, with a focus on enterprise technologies.
• understanding of IT infrastructure, cloud computing, cybersecurity, and data management.
• Excellent communication, interpersonal, and presentation skills.
• Ability to think strategically and align technology with business goals.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.