Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Operations

Management Level

Manager

Job Description & Summary

A career in Infrastructure and Property, within Internal Firm Services, will provide you with the opportunity to be a part of developing and managing the PwC operational infrastructure that allows us to support our people and our clients. We focus on all aspects of internal infrastructure services from real estate site selection, facilities management, and physical security to managing relationships with Firm travel partners and event planning.

Our Office Services team is responsible for managing the well-being of our office environment as well as responding to office requests from PwC partners and staff to help keep the office running smoothly.

Meaningful work you’ll be part of 

As a  Workplace National Audio-Visual Manager , you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited to: 

Develop and implement a national AV technology roadmap aligned with firm strategy and hybrid workplace needs. 

Drive the selection, standardization, and lifecycle management of AV technologies across the national portfolio. 

Lead, mentor, and support a team of seven AV professionals, including performance management, training, and career development. 

Oversee the day-to-day AV support function in key offices, ensuring timely resolution of issues, excellent client service, and system uptime. 

Develop and maintain operating procedures and SLAs for AV service delivery. 

Lead AV scope development, design review, procurement, installation oversight, and commissioning for new office builds, renovations, and refresh projects. 

Collaborate with internal project teams and external consultants/vendors to deliver projects on time, within budget, and to standard. 

Manage national vendor relationships and service contracts for AV hardware, integration, and support services. 

Evaluate emerging AV and collaboration technologies to keep the firm ahead of trends. 

Participate in national committees or forums related to hybrid work, events, or digital enablement. 

Experiences and skills you’ll use to solve 

Extensive progressive AV/technology management experience, in addition to experience in a leadership role. 

Proven experience managing hybrid meeting solutions, integrated AV systems, and large corporate office environments. 

Strong vendor management and budgeting skills are important. 

Excellent verbal and written communication skills. 

Ability to lead through influence, coach team members, and partner with senior stakeholders. 

Proven experience in Audio Visual design. 

Knowledge of construction, renovation, and maintenance projects is essential. 

Strong organizational and communication skills are important. 

Ability to manage multiple projects simultaneously and meet deadlines. 

Familiarity with safety regulations and quality standards. 
 

Why you’ll love PwC 

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc 

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity. 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Case Development, Business Process Modeling, Coaching and Feedback, Communication, Competitive Analysis, Creativity, Customer Needs Analysis, Customer Relationship Management, Customer Satisfaction, Digitization, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Marketing Management, Market Research, Market Trends, Operationalization {+ 22 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We’re committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.

We’re committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.

To learn more about inclusion and diversity at PwC Canada: https://www.pwc.com/ca/en/about-us/diversity-inclusion.html. Be a part of The New Equation.

Chez PwC Canada, notre atout le plus précieux, c’est notre personnel. Et c’est en apprenant les uns des autres que nous devenons plus forts. Nous avons à cœur de créer une communauté équitable et inclusive de professionnels de la résolution de problèmes, dans laquelle chacun se sent vraiment à sa place. Nous savons que l’expérience peut prendre diverses formes et, pour nous, donner confiance au public et résoudre des problèmes importants n’est possible que si notre milieu de travail reflète la diversité de la société dans laquelle nous vivons.

Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi.

Pour en savoir plus sur l’inclusion et la diversité chez PwC Canada: https://www.pwc.com/ca/fr/about-us/diversity-inclusion.html. Faites partie de La Nouvelle équation.