JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Role:

We are currently recruiting for a Workplace Liaison to join our corporate sector and work in a revolutionary way at client’s sites with a real focus on workplace and customer experience.  In this forward-thinking role you will be enlisted to oversee total facilities management service delivery at the site in Manchester.  It's a very customer orientated position and you will be responsible for supporting the Workplace Liaison Manager ensuring the company delivers its contractual obligations on time.  The successful candidate will be required to work from the client’s site and will report directly into the Workplace Liaison Manager.  You will be rewarded with salary reflective of background, skill set and experience.

Day to day:

Responsible for the delivery of all hard and soft services including support for cleaning, housekeeping, emergency call out, PPM, reactive repair as required on a site by site basis including the direction, supervision and oversight of subcontracted servicesPromotes high level of satisfaction among customer/end-users by anticipation and promptly responding to their service requirementsAlways assures prompt response by other team members and selected contractors to exceed customer expectationsGives direction on site to promote engagement and excellence in customer service and deliveryUnderstanding of the critical systems on site including UPS, generator, fire alarm etc with an ability to provide facilities support to the client businessEnsures compliance with local legislative requirements, Integral and client best practice, policies and proceduresActs as go-to person in relation to all facilities activities on sites ensuring potential roadblocks are identified and removedSupports emergency preparedness and crisis planning on a site by site basisDevelops a close working relationship with all vendors under his/her control to ensure full understanding of the Client culture and inclusion in the team delivering a high-quality service.Is the first point of contact relating to all building issuesEnsures delivery of PPM in line with agreed timelines and monitors vendors to ensure service delivery in line with KPI/SLAsMonitors and ensures office housekeeping and cleanliness is delivered to highest quality levelCommunicates in an open, honest, transparent manner with the ability to tailor the message to specific audience and their needsAdds value in delivery and innovationOversees delivery of Service Charged elements of property management on behalf of the client, where services are delivered by the Landlord

Essential Skills, experience and qualifications:

Knowledge within the Facilities Maintenance sector with some technical experiencePrevious experience in a similar roleUnderstanding of UK health and safety requirementsMechanical, organisational, interpersonal and IT skillsAbility to multitask and possess the physical capability to engage in manual labourCourteous and helpful approach with strong communication skills both verbal and writtenAbility to prioritise tasks, work to deadlines with minimal supervisionProactive approach to identifying and rectifying matters relating to the buildingAble to manage/support crisis situationsSelf-motivated and can work independentlyExcellent admin skills

Location:

On-site –Edinburgh, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.