Workplace Experience Supervisor Job ID 225439 Posted 19-Jun-2025 Service line Advisory Segment Role type Full-time Areas of Interest Property Management, Workplace Strategy Location(s) Manhattan - New York - United States of America, New York - New York - United States of America, New York City - New York - United States of America **About the Role:** As a CBRE Workplace Experience Supervisor, you will be responsible for oversight of the amenity center. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. This is an onsite role in New York, NY USA. **What You’ll Do:** + Serve as the primary point of contact for tenants and guests visiting the amenity space, including greeting upon arrival, addressing tenant requests, and facilitating access to available services and amenities. + Conduct daily walkthroughs to ensure the amenity space is clean, presentable, and operating to standard; submit work orders and coordinate with property operations to ensure timely resolution of issues. + Manage ordering, receiving, restocking, and inventory of amenity supplies in alignment with approved budgets and operational needs. + Facilitate tenant bookings of the amenity space, including calendar management and clear communication of booking requirements. + Lead execution of scheduled meetings and events, coordinating meeting room setup, catering, AV support, and guest services. + Oversee post-event procedures including space reset and post-event follow-up, such as distributing satisfaction surveys and tracking feedback. + Develop and present engaging amenity programming aligned with program goals and available budget. Manage approved programming, including: + Budget tracking, invoicing, and billing + Vendor coordination, performance oversight, and compliance with building requirements + Setup and breakdown of events, including staffing and logistical support in partnership with the onsite management team + Marketing and promotion of events via newsletters, building app, digital signage, and print collateral + Design and present a comprehensive food and beverage program (e.g., coffee, snacks, grab-and-go, catering) aligned with tenant preferences, program goals, and budget. + Build and manage a vendor network including procurement, COI collection, contract administration, and ongoing quality control. + Source and maintain food service equipment such as coffee machines, vending units, display fixtures, and catering supplies. + Oversee daily stocking and presentation of food and beverage offerings, ensuring availability and cleanliness throughout operating hours. + Track inventory and monitor waste to stay within budgeted parameters. + Prepare and submit monthly reporting on amenity usage, event participation, programming effectiveness, and food and beverage consumption in alignment with metrics defined by the client. **What You'll Need:** _To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions._ + HS Diploma or GED required. + Minimum of 4+ years of related (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service) roles preferred. + Open and flexible work schedules. + Ability to comprehend, analyze, and interpret sophisticated documents and solve problems involving several options in situations. Requires intermediate analytical and quantitative skills. Desire to present information to an internal department and/or large groups of employees. + Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize and offer help. + Apply a high level of attention to detail as well as strong verbal and written skills. + Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages. + Ability to understand and carry out general instructions in standard situations and resolve issues. + Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Desire to learn new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. + Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling and frequently lifting up to 40 lbs. **Why CBRE** When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential. **Our Values in Hiring** At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications. **Disclaimers** Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. **Equal Pay Disclaimer** **For New York State residents:** CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for theWorkplace Experience Supervisoris $90,000 annually and the maximum salary is $99,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. This role will provide the following benefits: 401k, dental insurance, health insurance, life insurance, and vision insurance. **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). Host Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it. Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform. The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services. Find out more (https://www.cbre.com/services/plan-lease-and-occupy/experience-services) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)