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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We are looking for a WORKPLACE EXPERIENCE SPECIALIST / FOOD AND BEVERAGE to be incorporated to our team, ensuring the care and comfort of end users through a remarkable service delivery and implementation of projects and programs to create a WOW user experience:

Location:  San José, Costa Rica.Work schedule:  Monday to Friday, 8:00 am to 5:00 pm.Contract Type: Open-ended.

Responsibilities:

Act as the Single Point of Contact (SPOC) for all food & beverage services at the site.Supervise the planning, operations, and quality of F&B providers (breakfast, lunch, snack bar, vending, coffee, market, etc.).Ensure compliance with food safety and hygiene standards, as well as local and global regulations.Manage signage, communication, and occupant experience, aligned with the client and JLL guidelines.Review and validate menus, nutritional plans, and innovation proposals, ensuring balanced and healthy options.Coordinate provider staffing plans, headcount calibration, critical roles, schedules, and contingency plans.Monitor the use and maintenance of equipment and infrastructure, differentiating client-owned and vendor-owned assets.Oversee and track inventory of food, tableware, and utensils, with structured reporting and replenishment schedules.Analyze and report consumption data, costs, attendance, and performance.Manage the budget assigned to F&B services, ensuring efficiency, cost control, and accurate invoicing.Oversee the execution of contractual processes and audits (internal, external, and regulatory).Lead the resolution of complaints, claims, and escalations, ensuring timely responses and effective solutions.Drive sustainability, diversity, and inclusion initiatives within food & beverage services.Collaborate closely with internal stakeholders and providers on strategic and operational alignment of services.Foster a hospitality and service excellence culture that guarantees satisfaction, engagement, and added value to the end customer.

Requirements:

Bachelor’s degree in hospitality, Culinary Arts, Business Administration or related fields.2 years’ experience in a similar role, including people management and general cleaning.Advanced level of English is required.

Benefits:

Health Insurance for you and your family.Annual Performance Bonus.

Location:

On-site –San Jose,CRI

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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