JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Pay: $110000 - $160000 / year + annual target bonus

Location: Remote

Travel: as needed; likely around 25%

JLL Workplace Experience team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.

Job Summary
Working as the Workplace Experience Soft Services Manager, you will be responsible for planning and directing Experience Service amenities for Electric Vehicle (EV), Commuter Incentives, Reception Services, Mail & Shipping operations and team within the assigned region to support the KPIs/deliverables. You will also assess and help guide current and future workplace amenities operations and work to continuously ensure the organization is delivering operational excellence within your assigned capabilities, while also identifying innovative and creative services and solutions to expand on client requirements for any Workplace Experience request, working closely with internal and external partners to develop solutions and analyze ROI. This position will be responsible for determining the overall strategy, priorities, and direction for Soft Services operations within the Americas based on key client stakeholder input and the Global HX Strategy. The ideal candidate is comfortable with change, taking measured risk, and influencing decision-making.

 Key Responsibilities

Define and support program strategy, scope, goals, and deliverables that drive client’s objectives in collaboration with senior leaders, team members, and field operations.Oversee a team who leads campus operations and implement scalable processes and procedures to support the different workplace programs, including management of Operations, Business Performance, Guest Experience, and Vendor Relations to ensure meeting and/or exceeding KPI’s and positive customer sentiment for the Soft Services programs.Support adoption of and train team on KPIs to assess performance, operational effectiveness, and value of soft services programs.Analyze and assess financial statement data to inform planning and decision making.Create and communicate client-facing presentations on findings, business impacts, and recommendations for ad hoc Workplace Experience requests, stemming from internal team ideas or client requests.Document and analyze information and processes to solve critical business issues.Conducts Team meetings with Regional Team Members and applicable FM partners to discuss current objectives.  Prepares agendas and conducts training sessions and presentations on issues regarding quality, safety, and customer experience.Proactively communicate project details across all levels of the organization and across multiple departments in a clear and concise manner.Completes all daily, weekly, or monthly reports as outlined in the corporate policy and procedures on a timely basis meeting all prescribed deadlines.Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact.

Knowledge, Skills & Abilities

10+ years progressive experience in hospitality or soft services management.Experience with managing commercial electric vehicle (EV) chargers a plusAbility to work with clients at all levels of an organizationWork with third-party vendors partners.Strong background in a leadership role with exposure to contract management, customer service, people development.Exhibits strong communication, presentation and listening skills.Exhibits initiative, responsibility, flexibility, and leadership.Must have strong analytical skills.Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook.

Estimated total compensation for this position:

132,120.00 – 191,520.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

Remote –Atlanta, GA, Dallas, TX, Raleigh, NC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.