Workplace Experience Receptnst Job ID 225375 Posted 17-Jun-2025 Role type Full-time Areas of Interest Administrative, Facilities Management Location(s) Sydney - New South Wales - Australia Key Client Account in our GWS business Work with a Facilities Management Team Client is a communication company located at Barangaroo CBRE is the world's leading and largest commercial real estate services and investment firm; a growing and visionary organization, comprised of the best and brightest professionals. Within Global Workspace Solutions, also known as GWS, we are invested in the development and unique needs of our diverse employees and client accounts. As part of a “front-of-house” team, the Experience Coordinator is responsible for creating a supportive and comfortable atmosphere by welcoming visitors and supporting all employee-facing services. **Here's a snapshot of your day;** + Services include, but are not limited to: Concierge, Reception / Switchboard, Room Management, A/V Support, Meeting & Event Management, Community Programs, Meeting Supply Equipment, Food Services. + Receives and directs incoming calls to appropriate personnel. + Greets employees and announces clients and visitors. + Ensuring the welcome area and welcome desk is clean and presentable. + Coordinates catering for meeting and events. + Responds to customer requests and complaints promptly with accurate and thorough information according to the specific request. + Follows security and emergency procedures as defined for the property. + Delivers orientations, such as tours of facility, how to submit a workorder, where supplies are kept and ordering procedure, amenities, and software ordering. **What you'll need to thrive in this role:** + Customer service focus with the ability to communicate with internal and external clients at all levels + Experience in customer service and/or front of house / client facing in a professional / corporate environment. + Candidate should be passionate about workplace experience with a vibrant engaging personality. + Excellent time management and organization skills with the ability to manage workflow and priorities and meet deadlines. + Intermediate to advanced level in core Microsoft Packages – Word, Excel, and Outlook **What's in it for you?** Rewarding career with great developmental opportunities within GWS and across CBRE A great opportunity to make your mark in a growing business. Extensive training opportunities which can be tailored to your career goals Opportunity to be exposed to world class facilities management service CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)