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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Workplace Experience Manager

What’s your ambition?  Is it a big goal or small steps?  Professional or personal?  We’d like to know because at JLL, we make your ambitions our business.

And if you have ambitions in Workplace Experience, join us to be inspired by the best. 

What this job involves: Workplace Experience Manager will be responsible for managing all aspects of the facility management service delivery system in Accenture; primarily Asset Management and Operations. In this capacity, the Workplace Experience Manager is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the capital and expense budgets, short and long-term regional projects, operations and maintenance, interface with senior managers in client facility team and business units, coordination with other key managers within Accenture alliance partner organizations and customer satisfaction.

Responsibilities

Facility Operations

To ensure Facility Maintenance and Upkeep on an ongoing activity              To act as a single point of contact for the designated facility for all FM escalations.Ensure Upkeep Schedule and Execution as per the schedulesDirection of daily/Weekly work at site to the staff               Ensure Cafeteria Management related to hygiene and food safetyFollow Building Inspection Plan               as per the processGovern Daily Walk around and Snag Closures     Manage Engineering Operations as per the defined SOW’s and SOPs and to ensure 100% uptime of all equipment’s present in the facilityEnsure Environment, Health and Safety practices              Managing Client/VVIP Visits and Walkthroughs  Managing Govt. Official Visitors                Delivering and adhering to the agreed KPI and SLAs         Ensure Incidents are managed and communicated as per the escalation matrixTo Ensure Builders Co-ordination on their deliverables   To ensure Preventive and Breakdown Maintenance (52 Weeks Planner) are adhered               Attending to Adhoc Requirements and to assist operations manager and Accenture leads in all F&S related internal audits and business specific external audits         Manage IC Requests within the TAT       Ensure Asset Management - Bonded and Non-bonded     Ensure Stores Management     Co-ordination with CP Team on Seat Planning   Project Movement (Deals) - Co-ordination            Supervision of Functional Areas - Reception, Helpdesk, Mailroom, Key room, BMS, Time Office, Cloak Room, Wellness, Gym, Recreation, IRC, Projector Management etc.              Transport Operations - Co-ordination   /Events - Co-ordination      /Logistics - Co-ordinationGovern Scrap and Waste Management Conduct R&R Programs             Follow Business Continuity Management process              Ensure BGC for Direct and TPV Staff      Perform Daily/Weekly/Monthly checks Ensure Drop Ins and Additional Power Loads are handled as per process   Use of Technology Tools and Operations              Co-ordinate - Expansions, Go Lives and Decommissioning               Fact Finding of abnormalities Conduct Facility Risk Assessment and Mitigation                Perform Facility Access Management - Level 2 and Level 3 areas   Operational requirement approvals - Photography, space blocking, Bay decoration etc.       Mailer Communication for all major events/activities. Fire Drill, Shutdown, Food Festivals, Major BreakdownsShould have complete knowledge & functionality e.Fit tools (VMT, IMT, Site Ops. Site Inspection tool), BGC and work permit tool.                 

Facility Reports

Ensure Daily/Weekly/Monthly Reports are sent as per timelines    CRM Dash Boards are sent as per timelines                            Fire Drill Reports are sent as per timelines                              

                 

Service Partner - Vendor Management

Ensure Vendor Partner Deliverables      Ensure Monthly Performance Review and Scoring              Ensure Service Partner Induction and Termination as per process                 

                 

Estate Management

Ensure monthly meeting with the builder is conducted to discuss on the issues/concerns followed with closuresEnsure building services are executed by the builder as agreed in the contractEnsure all open points under builder SCOPE is closed with necessary actionEnsure submission of rental/utility invoices on time by the builder and track for payment processCo-ordinate with builder on necessary action during the annual shutdown activityInitiation and tracking of ad-hoc special requests / seeking support of RE teams to resolve builder issues

Compliance         

Ensure Building Statutory Compliance Ensure CLRA is adhered             Ensure coordination on Cafeteria Compliance is adhered                 

                 

Finance and Procurement               

Ensure Office Services, R&M, Capex and Special Budgets are managed effectively   Ensure Projections are done accurately                 Follow up for the Purchase Orders and timely completion of the work         Ensure Governance Score and Work Completion within TAT           Ensure Invoicing is done within the timelines     Ensure Utilities - Projection to Invoicing are done with the timelines            Ensure Petty Cash Management is done accuratelyEnsure Non-PO Approvals are managed effectively            

                 

Mock Drills

Ensure Fire Drills are conducted as per the calendar         Ensure Wellness Mock Drill are conducted as per the schedule      Ensure CCR Mock Drill are conducted as per the scheduleEnsure BCP Mock Drill are conducted as per the schedule

                 

Training & Development

Ensure Direct Staff Training & Development        Ensure TPV Staff On-boarding and Training         Ensure Cafe Staff Training and other vendor partners      Ensure Floor Warden Training prior to Fire Drill Ensure TPV Fire Safety Training prior to Fire Drill                

Connect Programs

Ensure Focus Meetings/Bay Connects are conducted as per the calendar   Ensure Workplace Connects are conducted as per the calendarParticipate in Workplace Town Halls and provide quality inputsEnsure Stake Holder Connects (BU, CRM, SDL,WL Etc)      Ensure VOC's and CCP Survey Closures

                 

Internal Review Programs             

Ensure Weekly Reviews - Zonal Call/Growth and Consolidation Calls            Ensure Monthly Management Reviews are conducted as per scheduleParticipate in Ops Reviews and provide quality inputs     Provide quality inputs for Quarterly Business Reviews     Provide quality inputs for Half Yearly Business Reviews   

                 

Internal & External Audits              

To ensure support to Accenture management in ISO certifications by training and implementing ISO down the line.Ensure Audit Preparations        Ensure Audit Participation       Ensure Audit Observation are closed and CAPA is done

Management Responsibilities

Provide leadership to the facilities management teamDemonstrate leadership & responsiveness and creativityUnderstand the FM scope and in consultations with JLL City Manager or facility manager – develop specific processes & procedures to reduce cost & improve client satisfactionAccomplish at least 95% Key Performance Indicators as agreed with AccentureCoordinate with City Manager / Operations Manager on the goal setting, performance reviews, and career development plan, HR related issues for facilities management team.Assist City Manager in developing & implementing the facilities management account plan for the facilityIdentify training needs for all subordinatesNominate team members (Facilities & Engg.) for training conducted internally and JLL corporate teamConduct 2 CEM (Critical Environment Management) Audit in a year for other facilities.Participate and motivate in process improvement initiatives. Participate in CIWG.On time reporting of incidents in the facility.More accountable for any issues/escalation in the facility

Knowledge, Skills, and Abilities

Communication skillsPlanning and organizational skillsNegotiation skillsProblem analysisDecision-makingJudgmentClient service orientationAdaptabilityTeam workPresentation skillsComputer KnowledgeTechnical knowledge of building servicesInnovative approach at work

Sound like the job you’re looking for?  Before you apply, it’s also worth knowing what we are looking for:

Education and experience

Industry Type             : FM Services, Hotel, Projects, ConstructionOverall Experience: 6 – 8 yearsIndustry Experience: 5 – 6 yearsTechnical Skills: Building ServicesGeneric Skills                          : Leadership, Communication, Vendor/people management

     Behaviors                          : Teamwork, Learning attitude & Positive thinking

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Keep your ambitions in sight and imagine where JLL can take you...

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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