Workplace Experience Director Job ID 224495 Posted 16-Jun-2025 Service line Advisory Segment Role type Full-time Areas of Interest Property Management Location(s) New York - New York - United States of America, New York City - New York - United States of America About The Role: As a CBRE Workplace Experience Director, you will oversee the department responsible for the delivery of all workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. What You'll Do: + Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and mentoring. Oversee the recruiting and hiring of new employees. + Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department goal dates. Mentor and coach as needed. + Develop and oversee all operating and administrative policies and procedures. Align with the client's business needs, goals, and objectives. Review and chip in on clients’ strategic plans and staffing needs. This includes employee recruitment, performance management, engagement, development, and financials. + Responsible for revenue and expense management for the assigned property. Establish savings goals and create action plans to improve financial position. Build and manage the budget. + Develop and maintain vendor partnerships with the intention of cost-saving efforts. + Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities. Monitor key service delivery metrics. + Review and audit the Service Business Continuity plan. Always follow safety standards. + Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to act while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal. + Identify and solve multi-dimensional, complex, operational, and organizational problems using the appropriate resources within or outside the department. + Significantly improves and changes existing methods, processes, and standards within job field. What You'll Need: To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. HS Diploma or GED required. Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred. Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems. Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function. In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Expert organizational skills and advanced and inquisitive approach. **Why CBRE** When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential. **Our Values in Hiring** At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications. **Disclaimers** Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Include any other disclaimers that are applicable for the role that are not automatically populated in Talent Source. Delete this section if not applicable. Examples of relevant disclaimers include U.S. state pay transparency requirements, sponsorship eligibility, COVID-19 requirements, etc. CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The targeted salary for the Workplace Experience Director position is $100,000 annually [or $48.08 per hour]. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)