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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Workplace Experience Coordinator (30 Hours Per Week)

About The Role

The Workplace Experience Coordinator plays a critical role in the smooth and efficient operations of the Work Dynamics business line. This position is responsible for coordinating and overseeing a range of facility-related activities, including maintenance, hosting, high profile meetings, hospitality and vendor management. The Workplace Experience Coordinator ensures that workspaces are well-maintained, optimally utilized, and provide a productive environment for employees and clients. 

Key Responsibilities 

Experience

Ensuring the client and their customers receive a first class experience from the moment they enter the site

Hospitality is booked, set up and cleared away efficiently

Proactively take steps to enhance the experience in advance of customers visits

Facilities Maintenance 

Coordinate with vendors and suppliers for routine maintenance and repairs 

Perform regular inspections of facilities and report any issues or deficiencies 

Respond to facility-related service requests in a timely manner 

Monitor and schedule preventative maintenance activities 

Develop and implement facilities maintenance schedules and procedures 

Vendor Management 

Source and evaluate vendors and service providers 

Negotiate contracts and service level agreements 

Manage vendor relationships, ensuring quality and timeliness of services 

Monitor vendor performance and address any issues or concerns 

Process invoices and maintain financial records related to facility services 

Project Coordination 

Assist with the planning and execution of facility-related projects 

Coordinate with internal teams and external stakeholders to ensure project timelines and objectives are met 

Track project progress and provide regular updates to management 

Manage project budgets and expenses 

Ensure compliance with relevant regulations and standards 

Health and Safety 

Ensure compliance with health and safety regulations in the workplace 

Conduct regular inspections to identify and address safety hazards 

Develop and implement emergency response plans and procedures 

Coordinate training programs for employees on safety and emergency procedures 

Maintain accurate records of safety inspections and incidents 

Qualifications 

Proven experience in facilities coordination or related role 

Sound knowledge of facility management principles and practices 

Excellent organizational and multitasking abilities 

Strong interpersonal and communication skills 

Proficient in using facility management software and tools 

Ability to work independently and as part of a team 

Strong problem-solving and decision-making skills 

Familiarity with health and safety regulations and best practices 

What we can do for you: 

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. 

Apply today! 

Note: This job description is intended to provide a general overview of the requirements and responsibilities of the Facilities Assistant/Receptionist role within Workplace Management. Duties may evolve and change as per business needs. 

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Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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