Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role

As we continue to scale we are looking for a Workplace Experience Coordinator to join our team in our Tokyo office and support the Elastician community, to ensure that we drive an even stronger workplace & employee experience - both virtual and in-office.

 

What You Will Be Doing Effectively manage the day to day operations of workplace services including meeting room management, pantry & office supplies, employee lunch programs, vendor management, employee health and safety standards, compliance and procedures. Develop positive relationships with key-stakeholders and colleagues across APJ region to coordinate and deliver virtual or in-person events and activities in partnership with local teams and the Elastic Cares, Talent Brand and DEI teams. Be a champion for crafting a great Elastic Experience for our employees through onboarding and offboarding our Elasticians based in the Tokyo office. Collaborate closely with the building management for maintenance works including fire hose reel, fire extinguishers, fire alarm, HVAC etc. Manage and coordinate ad hoc projects like Service Now updates, office move, branding as needed. Source and handle relationship with local vendors for events or other requirements. Record maintenance and asset management. Handle Audits and ensuring all are compliances are met. Processing all invoices and ensure to follow up till payments are made. Liaison with STPI, Police, Customs, Fire force and other local government authorities like Municipal Corporation, State government secretariat, state owned and power providers etc. Partner with other functions, Internal Events and within the Workplaces team to deliver "Elastic experience" in ways that bring together the people experience elements between space / design, events, wellbeing and workplace services. Learn and understand about our flexible workplace services to support and champion high-growth productive environments that benefit all employees. Maintain an active awareness and understanding of workplace experience trends and innovations that will be key to keeping our employee experience - virtual and in-office - fresh and relevant. Remotely support South Korea team.

 

What You Bring 2+ years dynamic customer service and hospitality experience in a workplace / facilities management industry (with IT and ITES industries). Ability to build effective work relationships at all levels. Excellent written / verbal communication skills, both in English and Japanese. Strong problem solving, planning and troubleshooting and analytical skills. Effective listener and communicator, able to influence actions and outcomes. Proficiency with MS Word, Excel, PowerPoint, and GSuite required; Concur and ServiceNow a plus. Excellent follow-up and follow through with ability to stay on top of and anticipate competing and changing priorities. Excellent Listening and social skills and ability to communicate with discretion, diplomacy and tact. Positive demeanour, open-minded and empathic personality to support employee needs. A sense of humour and willingness to 'roll with the punches!'

 

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Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

Competitive pay based on the work you do here and not your previous salary Health coverage for you and your family in many locations Ability to craft your calendar with flexible locations and schedules for many roles Generous number of vacation days each year Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service Up to 40 hours each year to use toward volunteer projects you love Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

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