The Work Place Community Manager is a key member of the company's onsite account team for the client. This individual will be responsible for supporting the creation and implementation of a workplace experience program that leverages technology, workplace design, amenities, and services to help drive associate engagement and retention for our client.

The Community Manager will leverage employee data (both quantitative and qualitative) to help build a program that takes the employee workplace experience to the next level, partnering with cross functional teams to implement the strongest and most meaningful solutions. This individual will be responsible for the day-to-day tasks and initiatives related to the program.

The ideal candidate will be hospitality-focused, showcase a contagiously positive attitude and exceptional communication skills, and have the ability to support facilities management and operations professionals in a faced-paced environment.

We are looking for a highly collaborative self-starter who will thrive in situations where he/she can interact with and help people.


DAY TO DAY:

* Provide high touch support to associates in the workplace. This includes, providing associates with tools, support, information and wayfinding to return to the office safely.
* Act as the first line of response to Technology and Facility related concerns, troubleshoot issues, and follow up as required. Work with other teams for more complicated issues all while tracking the issue to completion.
* Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are safe and associate ready.
* Provide support for associates transitioning to and working within an unassigned and oversubscribed environment, including support for equipment and processes, introducing and reinforcing protocols & etiquette.
* Ensure complaints, questions, concerns and suggestions from associates are addressed and conduct follow-up, if needed.
* Obtain voice of the customer (quantitative and qualitative) to capture service needs. Share information with leadership and cross functional teams.
* Help support return to work safety guidelines, best practices, and standards for employees and cross-functional service teams.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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