Workplace Experience Associate Job ID 217240 Posted 25-Apr-2025 Service line Advisory Segment Role type Full-time Areas of Interest Administrative, Sales Support Location(s) Chicago - Illinois - United States of America **About the Role:** As a CBRE Workplace Experience Associate, you will be responsible for delivering world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. **What You’ll Do:** + First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location. + Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups. + Arrange and confirm recreational, dining, and business activities on behalf of the requestor. + Approve janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed. + Resolve inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner. + Oversee support for the team as directed including office supply management, meeting coordination, and equipment care. + Review customized client materials to ensure they follow brand guidelines. + Follow property-specific security and emergency procedures. Notify management to ensure the safety of all individuals in the building. + Deliver new hire orientation, training, and coaching. Create presentations and speak to various-sized groups. + Follow specific directions as given by the manager and work under minimal supervision. + Gather and analyze data to identify and solve complex problems that arise with little or no precedent. + Impact own team and other teams whose work activities are closely related. + Suggest improvements to existing processes and solutions to improve the efficiency of the team. + Evaluate and communicate unusual and/or complex content in a concise and logical way. **What You’ll Need:** To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. + High School Diploma or GED with 3-4 years of job-related experience. + A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required. + In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Advanced organizational skills with an inquisitive mindset. + Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the this position is $52,000 annually and the maximum salary for this position is $62,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance. **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)