Workplace Exp Coordinator Job ID 217397 Posted 28-Apr-2025 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management Location(s) Sydney - New South Wales - Australia + Opportunity for a Workplace Experience Coordinator role + One of the world's leading insurance provider client + Based in Sydney CBD | Land of the Gadigal people **About CBRE** CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world’s Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients. **Overview** The Workplace Experience Coordinator is responsible for delivering an exceptional service experience and upholding gold standard excellence in enhancing our workplace environment. This role is instrumental in coordinating and implementing innovative programs and initiatives that ensure the efficient functioning of our facilities while elevating employee engagement, well-being, and productivity. With a dedicated focus on maintaining a safe, functional, and welcoming environment, the Workplace Experience Coordinator will proactively identify opportunities to optimize space utilization, streamline services, and enhance communication across teams. A strong interpersonal skills and service-oriented mindset will be essential in exceeding the expectations of our workforce, fostering an elevated experience, and ensuring seamless operations throughout our facilities. **Key Responsibilities:** + Provides coordination and support for the delivery of both basic and more complex Workplace Services. + Responds to client inquires and concerns. Ensures timely and quality service delivery to clients. Follows up with clients to ensure customer happiness. + Provides basic and complex support for the Experience Services team as directed, including expense management, meeting coordination, equipment care, and supply management. + Trains and assists peers with the delivery of workplace orientations. + Performs other duties as assigned. + Ensure compliance with health and safety regulations within the workplace. + Assist in the implementation of emergency procedures and conduct safety drills. Workplace Care + Conduct Daily Site Checks: Perform daily walkthroughs of the workplace to assess the condition of facilities, amenities, and common areas + Provide feedback on the overall employee experience based on observations and interactions during site checks + Identify opportunities for improvement and enhancement of the workplace environment + Follow security and emergency procedures as defined for the property; responds to emergency situation in a calm, efficient manner Reception Services + Greet employees and announce clients and visitors + Conducts guest registration through badging software, issues visitor passes and validates parking + Receives and transfers incoming calls to appropriate parties + Serve as a point of contact for employee inquiries related to workplace services and amenities Vendor Management + Provides access credential for vendors + Escorts vendors on premises as required + Processes invoice and ensures proper cost center coding Administrative Support + Responds to and resolves customers tickets using client systems + Utilizes and maintains the IEM and other client databases and digital tools, providing basic reporting + Collect and analyze data related to employee satisfaction and workplace utilization to inform decision-making Event Management + Organize and coordinate events, activities, and programs that promote engagement and foster a sense of community among employees + Gather feedback from employees to assess satisfaction and identify areas for improvement + Prepare reports on engagement initiatives, facility usage, and employee feedback + Assist employees with technology-related needs, such as A/V support for meetings and troubleshooting basic IT issues **About you:** + HS Diploma or GED required. Bachelor's degree or professional hospitality accreditations preferred. + Prior Customer Service experience required. + A minimum of one year of Front Desk, Concierge, customer service or other hospitality experience is preferred. Strong knowledge of the surrounding area and all recreational, hospitality and business-related information. + Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action + Comfortable meeting and engaging with new people. Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help. Utilize a high level of attention to detail as well as strong interpersonal skills + Intermediate skills with Microsoft Office Suite, handheld mobile technologies and applications + Ability to work in a standing position for long periods of time + Ability to reach, bend, stoop, push and/or pull and frequently lift up to 20 lbs. and occasionally lift/move up to 40 lbs + HSE awareness and knowledge. **What's in it for you?** + Working alongside an experienced, well-established individual. + Extremely inclusive and friendly office culture. + Exposure to world-class facilities management services and opportunity to work with some of the industry’s most talented performers. + High exposure to career growth opportunities within GWS and across CBRE If this sounds like a good fit, we’d love to hear from you! Please submit your up to date resume for consideration, and note that due to high volumes of applications only suitable candidates will be contacted directly. At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed. We are striving to remove barriers and improve the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We look forward to hearing from you! #WeAreCBRE CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)