JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Workplace Ambassador

Work Dynamics - Integrated Facilities Management

The Workplace Ambassador reports directly to the Hospitality Lead and serves as a frontline representative responsible for creating exceptional workplace experiences for employees and visitors. This role combines reception duties, hospitality services, and administrative support to maintain a welcoming, professional, and efficient workplace environment that aligns with the client's brand and culture.

KEY RESPONSIBILITIES

Guest Experience & Reception Services

Provide "Best in class" services to all clients, employees, and visitors

Handle phone calls, emails, and walk-in requests professionally and efficiently

Greet visitors professionally, determining the nature and purpose of visit

Create a welcoming environment for all guests and customers

Host VVIPs and guests, ensuring the highest level of hospitality

Maintain security by following procedures; monitoring visitor registration; issuing visitor passes & access badges

Provide exceptional customer service, addressing inquiries and resolving issues promptly

Foster a sense of community and workplace happiness

Anticipate client needs to create memorable experiences

Communication Management

Answer incoming calls promptly and professionally, routing them to correct departments

Provide clear and concise information to callers about services, office hours, and directions

Manage end-to-end communications for requests and feedback

Send timely reminders regarding upcoming appointments or changes

Visitor Management

Provide seamless visitor registration services, ensuring compliance with Visitor Management Systems

Execute emergency response plans when necessary

Direct and escort visitors and guests when needed

Mail Management

Receive, process, and distribute incoming and outgoing mail and parcels

Notify recipients of arrivals and manage secure storage

Arrange courier services and manage outgoing parcels

Site Operations

Conduct thorough physical checks of Front-of-House spaces to ensure readiness for the business day

Ensure desks and meeting rooms are clean, organized, and well-maintained

Oversee reservation system for desks, meeting rooms, and shared spaces

Coordinate meeting room bookings, ensuring availability and proper setup

Perform periodic checks to ensure proper booking and check-in procedures

Liaise with various departments (IT, pantry, cleaning staff) to ensure smooth operations

Maintain inventory of workplace tools and supplies

Coordinate F&B for meetings and conferences

Office Supplies and Equipment Management

Conduct daily checks and maintain inventory of office supplies, including stationery and paper

Manage office equipment such as printers, copiers, and scanners

Keep utilities area well-stocked and organized

Monitor and manage shredder bins

Report equipment and amenities with defects using the helpdesk system

Administrative Support

Assist the Hospitality Lead with day-to-day administrative tasks

Coordinate team operations to ensure efficiency and effectiveness

Prepare reports and track budgets for the hospitality team

Manage communication channels within the team and with other departments

Perform office duties such as filing, scanning, and data entry with high accuracy

Assist in the preparation of reports, correspondence, and presentations

Maintain up-to-date records, including client contact information and internal directories

Event Management

Execute setups for functions and events as instructed

Support internal stakeholders during events

Assist with guest registration, wayfinding, and other guest-related tasks

Manage event registration and check-in processes

Provide outstanding customer service and organize memorable events

Coordinate catering and supplies for meetings and events

Vendor Management

Oversee day-to-day coordination with vendors

Ensure vendor services align with expectations and established standards

Collaborate with external vendors and contractors to support administrative needs

Health & Safety Responsibilities

Adhere to Contractor HSE systems and procedures

Follow all Emergency Response plans on site

Follow procedures for identifying, assessing, and controlling hazards and risks

Ensure hand sanitizers are accessible throughout the workplace

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.