JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Workplace Ambassador is responsible for systems administration of a maintenance management system, managing a variety of vendors and services, ensuring our day to day facility operations run smoothly, and leading small to medium facilities improvements and refresh projects. Primary duties will include working with the Facility Management team to handle routine facility related operations, including creating, managing, and verifying work orders, managing and clearing work order flags, and proficient management / coordination of and with maintenance technicians and 3rd party providers.

You’re a self-starter, a cool-under-pressure problem-solver and never hesitate to roll up your sleeves to get the job done.

Beyond the tactical facilities components of this job, you also have a special eye for detail and a knack for creative problem solving. You take pride in making our space both beautiful and functional, and know how important even the tiniest details are to making a space great.

WHAT YOU’LL DO

Oversee daily work order review; follow up on work orders to ensure successful service delivery and customer experienceRespond to any reactive maintenance and repair requirements in a timely manner.Schedule and manage vendor performance of all Preventative and Recurring Maintenance activities for assigned propertiesCross-train in all avenues of Office Experience teamwork (including Logistics and Purchasing, Events and Programs, etc.)Maintain liaison with facilities technicians and other management regarding work execution, necessity of altering schedules and manpower statusManage and maintain facility management tasks as assignedExecute and document preventative maintenance processes in your office.Assist with small facilities refurbishment and improvement projects locally and partner with your office managers to execute and communicate about the work.Confidently prioritize projects and maintenance issues to ensure work gets resourced and completed in a timely and successful manner. Maintain a detailed database of Client’s operations, equipment, furniture, rules and regulations and work order processes.Manage and process all facilities related invoices ensuring they are paid in a timely manner.Document & track all facilities expenditures within your assigned offices.Assist with quarterly facilities budgets.Develop ongoing relationships with building management, building engineers and service providers (ranging from General Contractors to Furniture vendors to Pest Control).Assist in meeting or exceeding Site KPIsBe prepared to cover responsibilities during team vacations and as attendance increases for team or company events.Occasionally be on-call for weekend/evening/morning facilities projects and emergenciesDevelop and leverage positive working relationships with cross-functional teams.Act as an interface with the client / sites remotelyEnsure appropriate and prompt follow up with customers, technicians, and vendorsManage the JLL Corrigo work order process, systems and associated data continuity, as it specifically relates to central and facility management/reporting and maximizing Corrigo capabilityManage operations to mitigate operational riskSupport the development and production of monthly, quarterly, annual, and ad-hoc account reporting.  Reports include work order activity, scheduled maintenance, service level compliance, labor reporting, project reporting, incident reporting and training

WHAT WE’RE LOOKING FOR

2-3 years experience in facilities operations or similar field.Proven project management experience and prioritization skills.Great vendor management skills.Superior customer service skills and a strong orientation to provide exceptional JLL customer experienceAbility to maintain professionalism under stressful situationsAbility to plan and manage work under time constraintsAbility to multitask and work without direct supervisionStrong written, verbal and people skillsStrong organizational skills and collaborative styleHave capability of customizing administrative reportsExperience using facilities ticketing tools.General computer skills. Google suite & excel knowledge is a plusAn appreciation for order with a healthy dose of flexibility.Excellent independent decision making skills and obsessive attention to detail.Can-do attitude and the ability to solve a wide variety of problems creatively and quickly.

WHAT’S IN IT FOR YOU

Join an industry leader and shape the future of commercial real estate Deep investment in cutting-edge technology to power your work Comprehensive and competitive benefits plan A supportive, caring and diverse work environment designed for your growth and well-being 

Location:

On-site –Toronto, ON

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.