Company Description

This role is based in the London office. 

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact.

We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research.

We are home to over 10,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies. We’re thrilled to have earned the #3 spot in Glassdoor's Best Places to Work 2025 UK list, a recognition based solely on reviews by those who know us best - our current and previous colleagues.

In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.

Job Description

The Workplace Adoption Enablement Specialist plays a pivotal role in driving the adoption of digital tools, workplace technologies, and hybrid working models. This role blends strategic influence with some hands-on-delivery shaping adoption strategies, creating impactful learning experiences, and working closely with teams to embed change. A key focus is fostering a culture of self-learning, where colleagues are self-directed, feel empowered to explore learn, and build confidence in using workplace tools through simple, engaging, and on-demand resources.

This role focuses on:

Influencing technology and workplace decisions by engaging with stakeholders early, identifying potential adoption challenges and proactively shaping solutions to ensure smooth roll outsDefining the future of how colleagues adopt and benefit from technology and the workplace and building strategies to get thereEmbedding adoption into key initiatives to ensure changes are colleague centric and drive long-term impactSupporting strategic transformation while remaining hands-on through enablement activities and team engagementLeverage data and insights to track adoption, refine strategies and continuously enhance the colleague experience

By focusing on these activities, the Workplace Adoption Enablement Specialist ensures that colleagues have the knowledge, confidence, and resources to fully leverage digital collaboration tools, AI-powered solutions, and hybrid ways of working —empowering them to be more productive and enhancing their overall workplace experience.

Key Areas of Responsibility/Accountability 

Strategic Enablement & Adoption

Develop and lead workplace and technology adoption strategies that align with broader transformation programmes and organisational change initiativesAct as a strategic partner to project, programme and change teams – embedding adoption, thinking early in the process to influence planning, roll out and communicationsCreate colleague personas, workflows and journey maps to ensure adoption strategies are tailored, relevant and inclusive across diverse colleague needs and working patternsBuild strong cross-functional partnerships across Informa – particularly with HR, Internal Communications & Learning and Development to ensure alignment, maximise impact and support the One Informa approach

Content Creation & Enablement Delivery

Design and oversee the delivery of engaging, self-service learning resources (e.g. microlearning videos, interactive guides, FAQ’s) tailored to varying colleague needs and work stylesLeveraging emerging tools – such as AI-powered content platforms to scale resource creation, personalise learning experiences and explore more intelligent, intuitive ways of delivering knowledgeEnsure all training materials are easily accessible, current and insight driven, adapting content based on colleague feedback, usage trends and evolving technologyIn alignment with other teams across Informa, develop and curate a centralised learning ecosystem, embedding resources across multiple channels, workflows and touchpointsMaximise the use of external partners, vendors and internal SME’s to support content production and localisation – ensuring quality, consistency and scalability

Colleague Engagement & Adoption Activation

Increase visibility and build relationships across teams by engaging face-to-face, running drop-in sessions, Q&A’s and informal walk-arounds to support changeWork closely with relevant teams to understand their unique needs and deliver targeted adoption interventionsAct as a trusted advisor to help demystify new tools and guide teams through behaviour change in their digital and workplace environments

Measurement & Continuous Improvement

Use data, usage metrics and colleague insights to measure the effectiveness of adoption strategies and learning resourcesIdentify trends, track engagement and proactively adjust approaches to improve reach and impactPresent findings and recommendations to key stakeholders, demonstrating how adoption activity is driving productivity and enhancing the colleague experience

Qualifications

 

Strategic Influencer: Can challenge, shape and influence technology and workplace adoption decisions, ensuring solutions work in practice – not just on paperProactive Problem-Solver: Spots issues before they arise, adapts quickly, and takes ownership of driving improvements to technology, physical workspaces, and flexible working modelsTech-Savvy Visionary: Deep understanding of modern workplace technologies and their potential to enhance colleague experiences, with an eye on emerging trends and future developments in digital collaboration and AI-driven solutions.Empathy for People: Understands how technology and workplace environments impact and interacts with colleagues and can craft adoption strategies that align with adoption strategies that align with diverse ways of working—whether in-office, remote, or hybrid.Analytical with a Human Touch: Combines data-driven decision-making with a people-first approach, ensuring that adoption initiatives improve both digital fluency and overall workplace engagement.Engaging Collaborator: A natural connector who thrives on building relationships and embedding technology and workplace adoption efforts across all levels of the organization.Exceptional Communicator: Able to translate complex digital tools and workplace innovations into simple, relatable, and engaging messages tailored to diverse audiences, with a creative flair for storytelling, visual communication, and delivering compelling adoption experiencesSelf-Motivated Go-Getter: Thrives in an autonomous, fast-paced environment, always looking for ways to improve adoption success.

Experience

Proven experience in workplace technology adoption, enablement, or digital change roles, with a strong understanding of both physical and digital workplace environmentsDemonstrated ability to shape and deliver strategic adoption plans that align with organisational change initiatives and improve colleague experienceComfortable engaging directly with teams across functions to build relationships, gather insights, and drive in-person adoption and behaviour changeExperience working cross-functionally with stakeholders such as HR, Internal Comms, IT, and Learning teams to deliver integrated and aligned adoption strategiesStrong background in developing or commissioning self-service learning resources using modern tools (e.g. AI content platforms, microlearning tools, video)Skilled in using data and feedback to measure adoption success, track engagement, and iterate on enablement approaches

Additional Information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include;

Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks •Broader impact: take up to four days per year to volunteer, with charity match funding available too.Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves.Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a yearA flexible range of personal benefits to choose from, plus company funded private medical coverA ShareMatch scheme that allows you to become an Informa shareholder with free matching sharesStrong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and moreRecognition for great work, with global awards and kudos programmes As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law.

Ask us or see our website for full information.