Assist in delivering global and business-critical Workload Automation and related Monitoring services (EMEA, APAC, AMER) in alignment with business demands and within agreed SLAs 

Provide SLA 1 Class Support for the Workload Automation Service 

Maintain the operational model of our Workload Automation Tool 

Participate in migration projects within the Workload Automation domain 

Keep documentation up to date, ensuring connections and processes between all services while minimizing overlaps between services delivered by different teams in the Workload Automation domain 

Identify potential risks to service delivery and assist in developing strategies to mitigate these risks, ensuring business continuity and minimal disruptions 

Assist in assessing and enhancing Workload Automation processes, implementing best practices and standards to optimize service delivery efficiency 

Bachelor’s or master’s degree in the field Computer Science or equivalent experience in the IT industry 

Initial working experience in Workload Automation and IT Operations 

Basic experience with Workload Automation Tools 

Deep knowledge of service delivery within ITIL guidelines 

Ability to understand and hold various roles in IT 

Experience in coordinating and communicating complex tasks 

Excellent communication skills in English and the ability to work both independently and as part of an international team 

Proactive mindset with a focus on collaboration and empathy in dealing with stakeholders 

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