We are Farmers!

We are… more than just your favorite commercials.  At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers. 

 

Farmers is an award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture!  To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok. 

 

Workplace:  Hybrid ( #LI-Hybrid ) 

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and two (2) days virtual.

Job Summary

Leads the digital workforce technology IT support functions for Executive, Desktop, AV, Catastrophe, and Real Estate Technology. Oversees a team that provides support to a global workforce, ensuring consistent, high-quality service aligned with business needs. Serves as the primary technology contact for senior executives, delivering direct, high-touch support. Applies an engineering mindset to drive continuous improvement, resolve root causes, and enhance service reliability. Leverages AI and automation to streamline operations, reduce manual effort, and proactively prevent recurring issues.

 

This is a hybrid role to our Woodland Hills, CA office. 

What You'll Do Ensures consistent and high-quality user experience in assigned IT support functions, including directly providing high-level support to senior executives; managing desktop and AV support operations through the resolution of incidents and proactive system maintenance; supporting readiness and coordination for catastrophe-related technology; and supporting technology infrastructure in physical workspaces. Drives root cause analysis and proactively implements sustainable solutions with an engineering mindset. Leverages automation and AI to optimize process and improve support delivery and efficiency. Partners with architecture, infrastructure, and third-party business leaders to ensure alignment on support strategies, escalation protocols, integration, and services quality. Leads and mentors a globally distributed team. Develops and manages service level agreements, key performance indicators, and performance metrics, including internal employees and external vendors. Fosters a culture of accountability and continuous improvement. Resolves critical, complex, or high-impact service desk incidents that are escalated directly. Evaluates and authorizes work request, develops work orders, and reviews cost estimates. Plans, monitors, and reports on support performance. Defines and executes acceptance criteria and user acceptance testing for support initiatives. Performs other duties as assigned. What You'll Bring Minimum 5 years of experience in an IT support or infrastructure environment. Minimum 2 years of experience in a people leader role. Experience with enterprise collaboration tools, endpoint management platforms, and remote support technologies preferred. Education You'll Need High School Diploma or equivalent required. Bachelors degree preferred in Information Technology or related field. Information Technology Infrastructure Library (ITIL), Microsoft Modern Desktop Administrator Associate, or Apple Certified Support Professional certifications preferred. Additional Qualifications Ability to build strong customer relationships. Able to manage escalations and communications with executives and internal and external stakeholders. Possesses strong technical aptitude. Deep understanding of enterprise collaboration tools, endpoint management platforms, and remote support technologys including Windows/macOS, Microsoft 365, and AV systems. Knowledge of AI and automation tools and scripting. Strong verbal communication and listening skills. Demonstrated written communication skills. Capable of composing reports, technical documentation, and service performance summaries. Quickly troublseshoots and resolves problems. Able to resolve technical issues live for large meetings, in physical and virtual workspaces, and for a global user base. Excellent collaboration and team building skills. Ability to collaborate effectively with cross-functional teams, including the IT Service Desk, infrastructure, and engineering teams. Physical Actions

Job is performed in-person at a Farmers office or virtually at an approved alternative work location. The physical work environment is indoors and climate-controlled with adequate lighting and ventilation. Normal and customary distractions include background noise produced by office equipment and chatter among people, as well as interruptions. Frequently sits for prolonged periods of time, up to a full shift. Occasionally moves about the workplace including, navigating stairs, ramps, and level or uneven surfaces. Occasionally moves, pushes, pulls, lifts, carries, and/or places objects or materials weighing up to 25 pounds without assistance. Frequently uses shoulders, arms, hands, and fingers to manipulate equipment, tools, and objects necessary to perform job duties. Frequently performs fine motor tasks such as typing, mousing, or writing, up to a full shift. Rarely performs movements such as bending, stooping, crouching, kneeling, twisting, and reaching overhead or below the knees. Possesses clear vision, with or without correction, to visually read and verify information. Relies on depth perception and peripheral vision to navigate the work environment visually by identifying barriers, changes in terrain and locating objects. Possesses adequate hearing, with or without correction, to communicate with co-workers, respond promptly to auditory signals or alarms, and discern sounds essential for maintaining safety and productivity in the workplace.
Jobs in this category require rare, if any, travel.

Benefits

Farmers offers a competitive salary commensurate with experience, qualifications and location.
o CA Only: $134,320 - $214,390
o CO Only: $126,240 - $184,690 
o  HI/IL/MN/VT Only: $126,240 - $197,780
o MA Only: $126,240 - $197,780  o MD Only: $126,240 - $197,780
o NY/DC/NJ Only: $126,240 - $214,390 
         o Albany County: $134,320 - $184,690 
o WA Only:  $126,240 - $224,750  Bonus Opportunity (based on Company and Individual Performance) 401(k) Medical Dental Vision Health Savings and Flexible Spending Accounts Life Insurance Paid Time Off Paid Parental Leave Tuition Assistance For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer

 

Job Location(s): US - CA - WdlndHills-6301, US - CA - WdlndHills-6303

 

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

 

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law.  Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

 

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. 

 

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

 

Spokane, WA only:  Residents who prefer not to provide their address click here to submit your resume via email: careers@farmers.com