At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven individuals. If you would like to help us build the place to find and buy anything online, this is your chance to make history.

We are looking for a talented and committed Workforce Staffing (WFS) Specialist to lead country wide staffing/high volume hiring events for our Customer Fulfillment & Delivery Services teams. In this high volume hiring space, you will manage the delivery of Associate labor through direct sourcing channels, vendor suppliers, daily vendor management and engagement initiatives. Additionally, this role requires owning the tactical development and delivery of community engagement plans, supporting labor demand planning with Finance and Supply Chain Teams.

In this role you will drive key metrics related to: vendor engagement, peak planning, cost of hiring, compliance and driving a scalable lights out WFS workflow. You will be required to lead a small team (1-3 staffing leads) to drive country wide WFS events.

The successful candidate must be able to manage a complex high-volume recruitment process to meet all customer SLAs. You will thrive in an innovative, fast-paced environment, can roll up your sleeves, work hard, have fun, and get the job done. You have a demonstrated ability to prioritise your time, demonstrate push back and a sense of urgency, and understand the value of providing exceptional customer service to the client and candidate.


Key job responsibilities
• Partner with business operations and finance regional leaders to align labor strategy, plans and mitigate risk due to labor fulfillment with weekly Labor Assumption and Labor Planning meetings
• Determines the hiring strategy with the country, considering local market conditions and cost per hire
• Use multiple channels in sourcing and keep current on recruiting sourcing trends (relevant to high-volume hiring) both in sourcing directly and via third party suppliers
• Interpret sourcing data to suggest viability of sourcing strategy and improvements needed
• Audits and evaluates rate cards by role / skill to ensure parity and consistently
• Challenges commercial contract terms and partners with Procurement / Legal to redraft contracts as required
• Examine and establish the causes of adverse trends in metrics, conduct root cause analysis and provide solutions
• Vendor management of labor suppliers and associated KPIs, delivery of standard work and forecasting
• Partners with WFS leadership to support community groups to leverage grassroots sourcing channels to develop talent communities to fill positions
• Owing process improvements initiatives including working with Product / Program Management teams on tech enablement and automation

Must be able to travel as needed to conduct events in various locations within your assigned geographical area (local travel up to 25%).