There’s never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.

Now a part of the bp family, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives.

From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA’s success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA’s future.

Summary

Responsible for the day-to-day management of data, including data gathering, summarizing and analyzing of data necessary for Workforce Planning operations.  Identify and communicate any data related issues/recommendations to the team, so that it can be quickly addressed. 

Responsibilities include analyzing performance within the labor and workforce management scope, developing methodologies and functionalities to automate and streamline reporting tools and databases for the team.

The Sr. Business Analyst acts as the main information and reporting resource for the Workforce Planning Team and systems expert for the business as it relates to labor-related data.  They demonstrate leadership in critical thinking skills and challenge the department to analyze the business in new ways and continually drive results.

Duties and Responsibilities

Systems Administration

Manage and execute daily, weekly, monthly and quarterly reports and data loads Collect and validate data from internal and external sources as needed Pull data from enterprise systems and perform ad-hoc analysis as needed Identify and communicate any data-related issues/recommendations and escalate appropriately Act as consultant on systems to maximize efficiencies and resources Participate in user acceptance testing of new systems/reports or enhancements/modifications Document all newly developed processes and automation tools for the team Ensure integrity of data structure, processes and related tools

Data Mining and Process Automation

Play a key role in the startup of all projects requiring data analysis. Identify best practice to obtain information and develop a format to provide the information to the appropriate stakeholder Assist team with development of complex Excel spreadsheets, automation formulas, and custom formatting of reports Manipulate data (merging or importing/exporting) between databases to provide more useful information Streamline processes to minimize time and ensure the highest level of accuracy, including validation before delivery to end-user

Report Creation & Data Analysis

Perform analysis to identify trends, patterns and relationships in the data, that provide answers to questions posed by management Translate raw data into business insights that enable better decision making Prepare regular (weekly/monthly) reports utilizing the report-writing tools, i.e., Business Objects, MS Query, etc., continually modifying to meet new business requirements

Qualifications

Bachelor’s degree in Business Analytics or equivalent 2+ years working in a business analytics environment (retail preferred) Experience in applying Lean and/or Six Sigma methods a plus Extensive experience with data acquisition and analytics Experience with Alteryx, Python, R, SQL, Power BI preferred Proficient computer skills: MS Excel – ability/aptitude to learn/create complex spreadsheets using advanced formulas (V-lookups, IF statements; pivot tables; macros). MS PowerPoint – ability/aptitude to learn/create professional presentations. Analytical skills - able to gather data and extract conclusions from available data Data Mining – ability/aptitude to access reports and build/ manipulate queries Strong analytical and statistical skills - able to gather data, extract conclusions from available data (Lean Six Sigma is a plus) Excellent oral and written communication skills – ability to synthesize analyses into simple and clear written communications Ability to be collaborative and work with and through cross functional teams

With us, you’ll enjoy:

Competitive wages and annual bonus opportunity Medical, dental, vision and life insurance 401(k) with a company match Paid vacation and holidays Tuition reimbursement Opportunity for growth and advancement with company paid training

Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit https://www.ta-petro.com/careers/working-in-our-corporate-office

Pay Range

$COMPENSATION.RANGE annually - A pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills. Not all positions posted will have a pay range listed.

Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.

Individuals with a disability may request a reasonable accommodation related to our recruiting process. If you would like to request an accommodation related to the recruitment process, please email us at appada@ta-petro.com. In your email, please include your first and last name, phone number, the position and location for which you are applying, and details pertaining to the accommodation request.

Working Conditions / Physical Requirements

In this role, the employee is continuously sitting and typing, frequently talking and using eye and hand coordination and may also be required to climb or balance; stoop, kneel, crouch or crawl. The employee is occasionally required to lift and/or move objects.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Standing, walking, bending over, and repetitive use of legs are done occasionally.  All performed with or without a reasonable accommodation.

Disclaimer

This job description may not list all duties for this position.   The incumbent in the position may be asked to perform other duties.  TA Operating LLC reserves the right to revise the job description at any time.   This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.