The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Workforce Management Specialist, you will be the strategic mastermind behind our dynamic scheduling solutions, utilizing innovative software to ensure every department is perfectly staffed to meet business demands! Your proficiency in Excel and computer skills will enhance your ability to deliver exceptional service to our internal customers, including staff and management teams, all while fostering a collaborative and supportive environment. If you’re passionate about optimizing operations and making a real impact, we want you to join our energetic team!

THE DAY-TO-DAY:

Subject matter expert on Workforce Management software and processes; track, monitor, and communicate all system issues and downtime

Create scheduling solutions for departments that account for current business demands as well as exceptions

Collaborate with department leaders to ensure accurate staffing levels and to formulate efficiency strategies

Suggest scheduling changes and create new business models

Discover new best practices to enhance staffing while following current labor agreements and adhere to all ethical and equity when managing the scheduling process

Determine the balance between optimum scheduling, service expectations and current legal/legislative requirements

Work as a team completing daily schedule operations, such as leave requests and call outs

Manage Key Performance Indicators, including but not limited to Service Level, Occupancy, Abandon rates, ASA and AHT on a daily, weekly, and monthly basis

THE IDEAL CANDIDATE:

High School Diploma, GED or equivalent

2+ Years of Prior Relevant Experience

Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint preferred

THE PERKS & BENEFITS:

Wellness incentive programs to help you stay healthy physically and mentally

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

Hybrid work schedule capability after training

Free meals in our employee dining room

Free parking on and off shift

Healthcare, financial, and time off benefits

Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=16138

Pay Rate:

The rate for this role is:

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.
 

Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW? Apply today!