**Introduction** A career in IBM Consulting is rooted in long-term relationships and close collaboration with clients around the world. In this role, you will work for IBM BPO, part of Consulting that accelerates digital transformation using agile methodologies, process mining and AI-powered workflows. You will work with visionaries from various industries to improve the hybrid cloud and AI journey for the world's most innovative and valuable companies. Your ability to accelerate impact and make meaningful change for your clients is enabled by our ecosystem of strategic partners and our robust technology platforms across the IBM portfolio, including Software and Red Hat. Curiosity and the constant search for knowledge are the foundation of success at IBM Consulting. In your role, you will be encouraged to challenge the norm, investigate ideas outside of your role and come up with creative solutions that result in innovative impact for a broad network of clients. Our culture of evolution and empathy is centered on long-term career growth and development opportunities in an environment that embraces your unique skills and experiences. **Your role and responsibilities** Workforce Management Americas team is looking for people interested in developing a career in a great environment providing support to peers, working with IBM tools to keep systems updated accurately and timely **Required technical and professional expertise** Bachelor's Degree - College Studies: Administration, Industrial Engineering, Systems or related English: Advanced both spoken & written Time Management and Prioritization skills Attention to details Ability to work under pressure Excel Basic **Preferred technical and professional experience** Experience in Customer Service Roles or administrative support. Microsoft Office IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.