**Working Title: Workforce Management Analyst** **Job Class: Management Analyst 3** **Agency: Department of Employment and Economic Development** + **J** **ob ID** : 86839 + **Location** : St. Paul + **Telework Eligible** : Yes, may be eligible for some telework + **Full/Part Time** : Full-Time + **Regular/Temporary** : Unlimited + **Who May Apply** : This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 7/10/2025 + **Date Posted** : 07/04/2025 + **Closing Date** : 07/17/2025 + **Hiring Agency/Seniority Unit** : Department of Employment & Economic Development / MAPE + **Division/Unit** : Paid Family & Medical Leave + **Work Shift/Work Hours** : Day Shift, work hours will be finalized upon hire + **Days of Work** : Monday - Friday + **Travel Required** : No + **Salary Range:** $27.84 - $40.82 / hourly; $58,129 - $85,232 / annually + **Classified Status** : Classified + **Bargaining Unit/Union** : 214 - Minnesota Association of Professional Employees / MAPE + **FLSA Status** : Nonexempt + Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes **The work you'll do is more than just a job.** At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. **About the Paid Leave Division:** Paid Leave is a new program launching in 2026. The program will provide partial wage replacement to Minnesota workers who are out of work due to a qualifying condition, such as a severe health condition that prevents them from working, or when they need time to care for a family member or a new child. We are building a program that will be easy for every Minnesotan to use. We are engaging the people who depend on us—workers, employers, caregivers, and insurers—to learn from them and build the program around their needs. We are using modern service delivery and product practices to deliver the program. The Paid Leave team has high standards and an unrelenting commitment to serving Minnesotans. It is a start-up environment without legacy systems or preconceived ways of working, so we have a unique opportunity to create human-centric processes and systems to deliver this new benefit to Minnesotans. **Position Purpose:** This position exists to lead complex analysis and continuous improvement efforts within the Paid Leave Contact Center to support efficient, data-informed operations. The Workforce Management Analyst plays a pivotal role in forecasting demand, developing scheduling strategies, analyzing operational performance, and identifying opportunities for increased efficiency and service quality. The incumbent applies advanced analytical skills and workforce management knowledge to ensure that staffing levels, resource allocation, and process workflows align with program objectives and service delivery expectations. Operating under limited supervision, this position provides expert consultation and collaborates closely with contact center leadership and internal stakeholders to evaluate existing operational methods and develop and implement improved practices. The role requires a high degree of independence in developing methodologies, designing reports and dashboards, interpreting complex data, and delivering actionable insights that directly influence decision-making and long-term planning. **Key Responsibilities:** + Operational Analysis and Forecasting: Analyze and manage contact center operations to optimize resource utilization and service levels. + Real-Time Program Support and Consultation: Provide real-time data-informed consultation and reporting to support leadership decisions and continuous improvement. + Process Improvement and Implementation Support: Serve as a strategic partner in system implementation and capability rollouts to ensure operational readiness. This position is telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) eligible. Staff are provided with the tools and equipment to be successful in a virtual work environment. Please note, the telework policy could change with notice based on business needs. This posting may be used to fill multiple positions. **Minimum Qualifications** **Please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.** Two (2) years of experience in workforce management, contact center operations, or business analytics. Applicants that meet the above minimum qualification will be further evaluated on the following: + Experience using Excel to build flexible models and tools that support scenario planning and business reviews. + Knowledge of metrics and processes, with the ability to define, calculate, and clearly articulate metric methodologies, assumptions, and implications. + Skills to analyze complex datasets, identify trends, and develop actionable insights to optimize workforce planning and resource allocation. **Preferred Qualifications** + Bachelor’s degree in business administration, statistics, data analytics, or a related field determined by the agency. + Experience in start-up environment, building from the ground up. + Experience navigating local, state, or federal government systems, including policies and procedures. + Experience working with internal and external stakeholders. + Experience working with remote, hybrid, and onsite teams. Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures. **Additional Requirements** A job offer will be contingent upon successfully passing a background check. The background check may consist of the following components: + Criminal Background Check + Employment Records Check (current and former State employees only) + Employment Reference Check + Conflict of Interest Review + Driver’s License and Records Check The Minnesota Department of Employment and Economic Development will not sponsor applicants for work visas. All applicants must be legally authorized to work in the U.S. AN EQUAL OPPORTUNITY EMPLOYER Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.