Job Description:

TTI Consumer Power Tools, Inc. has an opening in its Anderson, SC office for a Workers’ Compensation Coordinator who embodies the value “We Put People First.” We offer competitive wages and a comprehensive benefits package- tuition assistance, 401(k), medical/dental/vision coverage, PTO (Paid Time Off), Paid Parental Leave, and holidays.

This role will have a significant impact on engagement with injured employees, assisting in the safe and effective return to work process following a workplace injury.

Responsibilities
•    Function as the subject matter expert and program coordinator for the Workers’ Compensation, Early and Safe Return to Work, and Fit for Duty programs. 
•    Actively manage company coverage in monopolistic states (Washington, Wyoming, Ohio, Guam, and Puerto Rico). 
•    Guide injured employees through the claims process, including monitoring medical management.
•    Proactively stay informed of industry regulations, record retention standards, best practices, and emerging trends.
•    Ability to read, interpret, and apply EHS regulatory, legal interpretive text, and workers comp laws.
•    Complete and maintain worker’s compensation-related documentation and records according to company and legislative confidentiality and retention requirements, which include accident/incident reporting, OSHA log updates, intra-company reports, and responsiveness to electronic and other requests for support, in conjunction with the assigned claims adjuster at the insurance carrier. 
•    Coordinate with Human Resources, Finance, and Treasury Management to affirm or contest claim reserve increases and changes. 
•    Attend in-person deposition meetings as employer representative with legal counsel to meet with injured worker and opposing counsel before Workers’ Compensation hearings. 
•    Report and/or correct unsafe acts and work conditions promptly.
•    Actively manage company relationships with outside medical vendors, such as hospitals, occupational health centers, and urgent care facilities, etc.
•    Collaborate with injured employees and managers to maintain an acceptable WCB experience rating and contractor qualification risk rating by making efforts to minimize restricted/lost days.
•    Develop and maintain effective working relationships at all organizational levels and with external partners. Provide claim status and injury-trending data to leadership.
•    Demonstrated experience collaborating closely with cross-functional teams, including safety, operations leaders, Leave of Absence team, Human Resources, and the Legal Department.
•    Uphold discretion and confidentiality in compliance with regulatory requirements and company policies.

Qualifications
•    Collaborate with injured employees and supervisors to facilitate a smooth and successful return to work.
•    Show exceptional emotional intelligence and customer service for employees in stressful situations.
•    Possess effective communication skills that facilitate successful interactions with employees and supervisors during challenging conversations.
•    Maintain exceptional organizational skills and impeccable document and records management.
•    Manage and work with external partners, including claims adjusters, case managers, and early medical intervention (telehealth).
•    Monitor, track, and review risk in order to make decisions regarding claim progress, treatment options, and appeals.
•    Be able to work independently in a paced environment with the ability to prioritize.
•    Litigation management experience on assigned claims.
•    Familiar with confidential document management and HIPAA

Education and Experience Requirements

•    Three years or more experience managing WC claims and WC accounts (insurance, legislative requirements) across multiple States (including monopolistic States).
•    Leadership skills and collaborative thinking
•    Ability to work effectively in a challenging environment with multiple priorities.
•    Ability to work independently, as well as an active member of the HR teams.
•    Excellent written and oral communication skills
•    Initiative-taking, self-directed, and organized.
•    Excellent time management and follow-up skills.
•    Strong analytical and critical thinking skills. 
•    Elevated level of attention to detail and accuracy required.
•    Ability to maintain confidentiality and exercise good judgment and diplomacy. 
•    Must be PC proficient.
•    Available to work evenings/weekends – occasionally, if needed. 

Physical Requirements: 
•    Prolonged periods of viewing a computer screen.
•    Repeated motion of hand and fingers.
•    Prolonged periods of sitting.
•    Periodic walking of the facility.