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*Depending upon the desired qualifications of the successful applicant, the hiring manager may elect to fill this position at a higher level within the job hierarchy*
Position Summary
Work Management Specialist II
This position is the intermediate level of the Work Management Specialist classification hierarchy. Employees at this level solve more complex problems and this position is responsible for providing technical, analytical and work management support for Distribution, Customer Experience & Services. The incumbent, working within the parameters of established processes and standards, uses independent judgment and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing exceptional customer service. This position may also be utilized to provide administrative support to multiple managers and serves in a non-exempt capacity.
Senior Work Management Specialist
This is the advanced level of the Work Management classification hierarchy. Employees at this level are responsible for providing advanced technical, analytical and work management support for Distribution, Customer Experience & Services. The incumbent, working within the parameters of established processes and standards, uses independent judgement and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which supports safety, reliability, storm restorations, and cost management while providing excellent customer service. This position may also be utilized to provide administrative support to multiple managers and serves in a non-exempt capacity. Acts as technical trainer - training WMS l and ll on all work.
ResponsibilitiesProvides excellent customer service to internal and external stakeholders
Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
Takes ownership of invoicing issues and problems until resolved, requesting assistance as needed.
Facilitates communication between internal and external stakeholders
Monitors various reports to ensure process adherence to achieve customer-related goals
Performs research, root cause analysis, and owns resolution of invoice-related issues
Provide guidance and assistance for questions and problems related to vendor invoices
Collaborates with other work groups to ensure desired invoice processing outcomes
Uses software applications to prepare correspondence, reports, presentations, etc.
Professional and courteous in all contacts
Cost Management
Process invoices that support close-out of construction work orders in our work management system
Verifies and applies correct general ledger account accounting
Research and corrects invoice exception issues related to accounting, finance, and discrepancies; assists invoicing leadership in root cause analysis to resolve issues permanently
Audit, reconciles, and processes contractor invoices ensuring documentation agrees with pay items, contracts are correct, and time and equipment charges agree with contractor timesheets.
Reliability
Prepares for and provides emergency restoration support as needed
EE Engagement/Safety
Supports Human Performance safety culture through active participation in safety meetings
Follows ergonomics and office safety guidelines
Supports corporate initiatives
Demonstrates a commitment to continuous learning and development
Basic/Required QualificationsThis posting is for one open position. Dependent on relative experience, the level to which a candidate is aligned is outlined below.
Work Management Specialist II
High School/GED AND one (1) year minimum required related experience.
Senior Work Management Specialist
High School/GED AND two (2) years minimum required related experience.
#LI-KD1
#LI-Hybrid
Additional Preferred Qualifications
Possesses a general knowledge of applications used in Distribution, Customer Experience & Services
Exhibits flexibility and dependability during normal work schedule and after hours emergency storm restoration
Collaborates effectively in a team environment
Proficient in system applications used in Distribution, Customer Experience & Services
Knowledge of local ordinances, permits, and inspections
Supports changing work environments, processes, and policies
Exhibits effective written and verbal communication skills
Possesses a working knowledge of Microsoft Office Software
Previous customer service experience
Prioritizes work effectively
Demonstrates good judgment in decision making
Works independently in resolving problems
Working Conditions
Onsite Mobility Classification – Work will be performed at a company facility.
Travel Requirements
5-15%Relocation Assistance Provided (as applicable)NoRepresented/Union PositionNoVisa Sponsored PositionNoPosting Expiration Date
Tuesday, September 23, 2025All job postings expire at 12:01 AM on the posting expiration date.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.Privacy
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