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Depending upon the desired qualifications of the successful applicant, the hiring manager may elect to fill this position at a higher level within the job hierarchy.

Job Summary

This position is the learner level of the Work Management Specialist classification hierarchy.  This position is responsible for providing work management support for Power Grid Operations while working within the parameters of established processes and standards.  This position may also be utilized to provide basic administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.      

Responsibilities

Provides quality customer service and support to Power Grid Operations

Maintains confidential company/employee information in a professional and discreet manner

Maintains office record retention files

Orders office supplies

Ensures outgoing mail is in appropriate location, sorts incoming mail and delivers packages daily

Assists managers with meeting minutes, action items, office logistics while performing other work management duties

Updates local bulletin boards with required reference materials

Efficiently uses available tools or systems to effectively communicate reliability details to external customers

Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends

Takes ownership of customer issues and problems until resolved, requesting assistance as needed.

Facilitates communication between internal and external customers

Reports job status details to operation center personnel and others as requested

Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Power Grid Operations

Ensures work is scheduled and executed timely

Assist with preliminary research and root cause analysis for customer issues

Collaborates with other work groups to ensure desired customer experience

Professional and courteous in all contacts

Initiates facility/security requests (broken printers, lights, cameras, etc.)

Cost Management

Applies correct general ledger accounting in all work-related applications and functions within area of responsibility.

Assist in reconciling work order materials, labor, and equipment to represent actual field construction 

Assist in resolving errors and prepares for close-out of construction work orders in work management system,

Developing skill sets to report units of property to asset accounting accurately

Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines

Creates appropriate work order to complete follow-up work

Processes invoices and customer billing

Assists with managing office supply needs

Reliability

Prepares for and provides emergency restoration support as needed

Supports the Power Grid Operations reliability programs or processes using appropriate work management applications

EE Engagement/Safety

Supports human performance safety culture through active participation in safety meetings

Follows ergonomics and office safety guidelines

Supports corporate initiatives

Demonstrates a commitment to continuous learning and development

Required/Basic Qualifications

Note: This posting is for one open position. Dependent on relative experience, the level to which a candidate is aligned is outlined below. 

Work Management Specialist I

High school diploma/GED

Work Management Specialist II

High school diploma/GED

In addition to required diploma, one (1) year minimum required related work experience

Desired Qualifications

Prior administrative/clerical experience

Prior experience with payroll

Prior experience with Maximo or BOUD

Prior experience supporting leadership (expense approval, calendar management, meeting support, travel management, etc.)

Prior customer service experience

Prior knowledge of Locates (811) a plus

Demonstrates excellent customer skills

Possesses effective written and verbal communication and interpersonal skills

Collaborates effectively in a team environment

Demonstrates knowledge of Microsoft Office software

Exhibits flexibility and dependability during normal work schedule and emergency storm restoration

Effectively manages stressful situations

One to three years of providing customer service support

Proficient in Microsoft Office software

Knowledgeable of Delivery Operations processes and work management and related computer applications  

Working Conditions

M - F, 7am - 5pm

Hybrid mobility classification - work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to a Duke Energy facility.

3 days in the office per week (set days); During training period, required to be in office 4-5 days per week

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Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)No

Represented/Union PositionNo

Visa Sponsored PositionNo

Posting Expiration Date

Friday, August 15, 2025

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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