What will you do?

 

 Responsible for KPI delivery as per target & action for continues improvement  Responsible for identification of improvement areas for the circle & define corrective actions  Responsible for quality of fault repair /workmanship in the circle  Responsible for continuous improvement in customer experience  Optimum use of resources with planned productivity  Responsible for timely material availability and consumption booking  Work closely with all stakeholders to ensure smooth operations.  Recommend process improvement to enhance customer experience   Co-ordinate with partner to ensure timely support to field team.  Escalation handling for internal & external customers  Reduction of Customer Interaction, SR Rate, SLA & Quality of workmanship (Repeat + Reopen)  Regular monitoring of fault repair performance, analyze customer faults for corrective actions  Training of field resources.  Gate meeting at defined frequency Field Visits are defined norms.
 
  Our Culture Code
  All work and no play isn’t how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture
  You are an ideal FIT if you have
   Diploma/B.Tech/BE- Electronics & Communication with more than 3 yrs Or Diploma with more than 5 yrs of relevant work experience.  In depth knowledge of I-WAN/FTTH/Wireless  Excellent analytical skills  Innovative   Collaborative Relation Skills  Vendor Management  Good management and leadership skills.  Self-Motivated and positive attitude person.  Proactive and result oriented.  Team Player.  Customer interfacing skills.   Effective communication/interpersonal skills