Over 9 years of experience in configuring and managing Windows servers, with strong troubleshooting skills.

Responsible for maintaining the stability, performance, and security of computer systems.

Experience in configuring and troubleshooting network hardware and software.

Proficient in installing and configuring operating systems and applications.

Skilled in managing user accounts, permissions, and access rights.

Participates in troubleshooting sessions with tenants/end users, providing guidance, direction, and resolution.

Joins incident bridges, updates tickets accurately and promptly, and performs escalations as needed.

Monitors platforms and takes proactive actions to mitigate performance or operational issues.

Performs basic troubleshooting of Windows OS, hardware, security agents, and virtual machines, escalating as necessary.

Handles patching and updating of Windows OS, firmware, and security agents.

Possesses expertise in cloud platforms, including Google Cloud Platform (GCP) and Amazon Web Services (AWS).