Job Description We are seeking a certified Epic Willow Ambulatory Analyst to join our Ambulatory Systems team as a backfill for a recently promoted team member. This role will support ongoing maintenance and testing efforts across 11 sites, with a strong focus on pharmacy workflows and system optimization. The ideal candidate will bring hands-on experience in Epic Willow Ambulatory, strong communication skills, and a collaborative mindset to support go-live readiness and system enhancements. Key Responsibilities Support maintenance and configuration of Epic Willow Ambulatory across multiple sites Collaborate with operations and pharmacy teams to ensure system readiness and testing support Build and update medication records, MDCs, and inbasket pools within ServiceNow Assist with cost updates and pharmacy-specific requests We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Epic Willow Ambulatory Certification with maintenance Willow support experience Experience with ServiceNow for building new meds, building new MDCs, cost updates, requests for new inbasket pools, etc. (they also service specialty pharmacy) Strong communication and stakeholder engagement skills Ability to work onsite twice weekly and travel across regional sites as needed Prior exposure to go-live support and system testing to serve as a technical backboard for go-live activities led by another team member Willow ambulatory POS system go live Clinical background or pharmacy experience Compass Rose certification null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.