Job Descriptions: Key Role Description The Wholesale Marketing Specialist role includes a variety of tasks and responsibilities that support the wholesale marketing manager, our current customer needs, and some support processes associated with pricing formulas, and contract-specific details. This role serves as the front-line communication to our customers, and this role is first and foremost customer service based: managing phone calls, emails, processing credits and rebills for our customers. Other responsibilities include database and inventory management, ad-hoc reporting and process improvement projects. This role supports the Marketing Operations team and function. Entry-level. Role Specific Competencies At Monroe, we have identified specific competencies we expect all leaders of our organization to possess. These competencies are incorporated as a part of our Selection, Performance Management/Review and Developmental processes. Key competencies and activities for this role include, but are not limited to the following: Knowledge of Work Areas and Responsibilities – Customer Service Focused + Represents the wholesale marketing operations team for Monroe Energy + Manages and maintains wholesale contracts and contract process from start to finish + Updates/publishes pricing into a pricing system to distributed to external counterparties + Communicates with customers to set up new accounts and/or maintain current accounts + Monitors day deals, input into Right Angle and manages volumes + Coordinates with the billing group to ensure accurate invoicing + Updates inventory levels based on terminal reports + Manages customer product allocations + Administrative duties (i.e.: set up meetings, order lunches, place orders for customer gifts, shipping) Exceptional Qualities + Strong customer service approach + Go-getter personality with a positive attitude that enjoys solving problems + Able to deliver quality and accurate work within established deadlines Communications – Verbal and Written – includes written and verbal communications, can communicate effectively with outside parties and has good listening skills. Problem Solving – strives to understand contributing factors and works to resolve complex situations. Delivering Results – Sense of Urgency – Works toward achieving defined goals, meets deadlines and provides timely status updates. Teamwork/Cooperation – accountable to team, works to meet established deliverables, and is respectful of others. Initiative – Takes action with little direction, seeks new opportunities, and strives to see projects to completion. Work Reliability/Quality – strives to eliminate errors, accurate work is a priority and seeks opportunities to improve product/services. Integrity and Trust – honest, accountable, upholds ethics standards and maintains confidentiality. Required Experience: Education, Experience, and Skill Requirements Minimum Qualifications:* Bachelor’s Degree in Marketing, Finance, Business Administration, Supply Chain, or related degree* Quick learner, technical and/or analytical background* Proficient with Microsoft Word, Outlook, PowerPoint and Excel. Keyword: Wholesale Marketing Specialist From: Monroe Energy