**Additional Information** EU Nationality or work permit for the Czech Republic needed. **Job Number** 25099619 **Job Category** Rooms & Guest Services Operations **Location** W Prague, Vaclavske namesti 826/25 Praha 1, Prague, Czech Republic, Czech Republic, 110 00VIEW ON MAP (https://www.google.com/maps?q=W%20Prague%2C%20Vaclavske%20namesti%20826/25%20Praha%201%2C%20Prague%2C%20Czech%20Republic%2C%20Czech%20Republic%2C%20110%2000) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **Position Summary** The Whatever Whenever agent is responsible for delivering exceptional communication services between the guests and property and within all departments. Includes professionally handling incoming calls, providing accurate information, and efficiently directing calls to the appropriate departments. The Whatever Whenever serves as the initial point of contact for guests, ensuring a positive first impression over the phone and via emails. Strong communication skills, a courteous demeanor, managing inquiries effectively contribute to maintaining the properties commitment to outstanding service and guest satisfaction. **Key Responsibilities:** + Handle escalated guest requests or complaints with confidence and empathy. + Coordinate with hotel departments to fulfill guest needs in real-time. + Ensure accuracy and efficiency in call handling, message delivery, and task execution. + Create "Wow" moments for our Connectors (guests) by anticipating needs and offering tailored solutions—whatever, whenever. **What We’re Looking For:** + Excellent communication skills, both verbal and written, with a warm and confident tone. + Proficiency in English; Czech is a plus. + A proactive attitude, keen attention to detail, and a calm demeanor under pressure. + Strong organizational and leadership abilities. + A passion for people, luxury service, and the W brand. **Why W Prague?** + Be part of a vibrant, trend-setting team redefining modern luxury. + Work in an energetic and stylish environment. + Enjoy unique training, development opportunities, and exclusive Marriott benefits. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.