Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Selling Partner Services (SPS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Merchants selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.

We are looking for a Workforce Management (WFM) Program Manager to lead WFM related projects related to our back end/front end systems and tools. The WFM Program Manager will partner closely with matrix partners to deliver mission critical initiatives, and facilitate solutions and tools that will benefit SPS Operations. This role requires relationship building, stakeholder management, troubleshooting and problem-solving, attention to detail, and delivering high quality results on time.

Key job responsibilities
- Build knowledge and understanding of the WFM tools and solutions provided to stakeholders
- Lead engagements with matrix partners on initiatives and create detailed work plans using accurate and aligned requirements.
- Create project artifacts such as project scope, communication matrix, risk register, escalation matrix, charter document, and detailed project plan
- Ensure that new projects are incorporated into planning cycles (OP1, OP2, etc.) including business documents
- Collaborate with Business Intelligence and Data Engineering as needed to develop sustainable reporting mechanisms for project success measures
- Create a mechanism to gather feedback during the project lifecycle
- Regularly communicate project status, issues, and risks, and gather updates from cross-functional teams
- Assist customer teams in change management strategies to ensure successful change management process implementation
- Provide on-call support which will require some nights and weekends.
- Occasional business travel and travel to other company facilities will be required