Job title: Welcome Center Agent
Location: Ultra Lag
Experience: 6+ months in Contact Centers
Education Qualification: High school Diploma
No of openings: 1

Roles and Responsibilities:

20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. Documents details of customer interaction into system 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences 20%- Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc. 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases

Required Skills & Desired Skills:

Advanced English level 6+ months in Contact Centers Proven work stability High School Diploma Follow us on LinkedIn to know about our latest job openings! Submit the form below to apply

Name(Required) Email(Required) Phone(Required)Are you able to work on-site from Ultralag Heredia?(Required)YesNoWhat is your level of proficiency in English?(Required)BasicIntermediateAdvancedHow many years of Customer Service experience do you currently have?(Required)0-6 months1-2 yearsmore than 2+ yearsThis role often involves flexible scheduling, including variable shifts. To ensure the best fit, are you open to rotating or changing schedules?(Required)YesNoCurrent Location(Required) Candidate Legal ID(Required) How did you first learn about our company?(Required)FacebookInstagramJob PortalsLinkedIn AdvertisementEmployee ReferralJob FairUniversity/CollegeOur Careers WebsiteOtherPlease select one of the following options:Other (please specify)(Required) Attach Resume(Required)Accepted file types: pdf, docx, doc, Max. file size: 10 MB.

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