**Additional Information** **Job Number** 25123075 **Job Category** Rooms & Guest Services Operations **Location** W Verbier, Rue de Medran 70, Verbier, Wallis, Switzerland, 1936VIEW ON MAP (https://www.google.com/maps?q=W%20Verbier%2C%20Rue%20de%20Medran%2070%2C%20Verbier%2C%20Wallis%2C%20Switzerland%2C%201936) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management Visit the W Verbier : W VERBIER Home (https://alpicapture.com/vrtour/wverbier/home/) **Your role :** As a Welcome Talent, you will participate in the daily tasks of the department while being a reference for the W spirit and concept and the brand standards. You will welcome and take care of customers from check-in to check-out with enthusiasm and professionalism to ensure a WOW effect and anticipate and respond to customers' needs. As an Insider and a brand Ambassador, you will advise guests on the hotel's services, terms and conditions, and any other requirements to ensure a memorable experience. You will be responsible for the communication with the guests by phone or email and report the necessary information to the different departments of the hotel. You will verify and invoice services, collect bills and control deferred payments. As a night receptionist, you will be responsible for the night shift in terms of security and customer relations. You will be responsible for resolving any customer complaints in a WOW manner. You will be responsible for the day's financial report as well as the hotel's newsletter. As during the day, you will welcome and take care of the check-in and check-out of the moment. **PROFILE** Previous experience in a 5* hotel reception area Fluent in French and English, a 3rd language is appreciated You are highly motivated Excellent communication skills Real interests for the brand valeues W of taste, sound, body, scene and stance Be detail oriented and have a passion for giving guests an exceptional experience. Position to be started in december 2025 Due to visa restrictions only applicants from Switzerland and European Union can be considered. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.