WelbeHealth PACE helps seniors stay in their homes and communities by providing medical care and community-based services. We provide all-inclusive care for seniors including medical, dental, physical therapy, and much more. Our core values and participant focus lead the way no matter what.

The Welbe Advocate III is accountable for supporting a key function within the Welbe Advocate Hub based on assignment as needed. A Welbe Advocate III may be assigned to support either inbound, external scheduling, or medical records. This role is also accountable for working with the Hub Training Team to mentor new hires, and for providing process change feedback for testing new processes and systems.

Must be willing and able to work onsite at various Southern California (SoCal) locations as needed. MUST reside in California

Essential Job Duties:

Communicate notifications to participants related to their scheduled specialty referrals, following departmental protocols Process all assigned orders for completion and accuracy for “Hub Triage” Oversee appointment confirmations and reminders, updating appointments as needed Conduct bulk external scheduling via email and phone  Coordinate participant appointment scheduling, including troubleshooting conflicts or urgent needs, communicating with stakeholders (staff, family, providers etc.), and meeting appointment turnaround time  Coordinates STAT and SD STAT order scheduling, including reviewing and processing orders (Hub triage) for assigned center(s)

Job Requirements:

Minimum of three (3) years of experience in working as a medical/dental scheduler or other relevant work experience Experience in working in large healthcare settings or systems preferred Must be willing and able to work onsite at various Southern California (SoCal) locations as needed

Benefits of Working at WelbeHealth: Apply your expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for.

Medical insurance coverage (Medical, Dental, Vision) Flexibility with remote schedule Work/life balance – we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days