BrightStar Care is seeking a highly motivated self-started, multi-tasker committed to join us in our mission enhance the lives of our clients by helping them to achieve more.  The On-Call Staffing Coordinator is responsible for providing after-hours assistance to both employees and clients. The On-Call Staffing Coordinator will be responsible for communicating with employees and clients over the phone, text and email. On-Call staffing coordinator will be responsible for filling employee call-offs, filling last minute shifts added by clients and facilities and communicating shift changes with clients. Flexible work environment- able to work from home (remotely) or work at the office.

Location : Remote

Responsibilities:

Ensures that requests for home care service are filled promptly and accurately scheduled into computer system in a timely manner Ensures that requests for facility shifts are filled promptly and accurately scheduled into computer system in a timely manner Promptly provides facility or home care clients with replacement field staff in the event of a call off or no call no show  Obtains and distributes information by telephone or text/email correspondence with employees and clients Problem solves scheduling challenges Reports any client or staff issues to Supervisor Sends weekend on call summary to administrative staff prior to 8am Monday

Requirements:

Demonstrate strong organizational skills and manage multiple demands simultaneously. Provide excellent customer service to staff and clients during stressful situations. Advise the Branch Manager of any obstacles to achieving their responsibilities. Proficiency with use of differing computer programs. Previous home care scheduling experience preferred. Reliable means of transportation. Excellent customer service skills. Excellent verbal and written communication skills. Maintain a positive work atmosphere by acting and communicating in a professional manner with customers, clients, coworkers, and management. Ability to work independently and exercise good time management. Complete training program and Friday hourly commitment at BrightStar Care Office Performs other duties as required

Work Hours:

Minimum of 1 hour on Fridays (or over phone/Zoom) On Call Shift begins Friday at 4:30pm and ends Monday morning at 8:30am  24 hours on Saturday and Sunday One weekend off month (weekend off can be flexible but must be requested off at least 2 weeks in advance)  24 hours on Holidays: New Year's Eve, New Year's Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Eve, Christmas Day. (Time and half compensation)

Equipment:

Will be issued a company phone and tablet for on call purposes employee required to fill out equipment out agreement- if lost or theft employee responsible for total value of equipment  Must have computer and access to internet

Education:

High school or equivalent (Required)