About Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

•    Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021 
•    Gold Stevie Award Winner for Great Employers in 2024 and 2022
•    We foster an exciting culture of creativity, connection, and commitment

Read more about our culture: Stories

Job Summary

As a Web Analyst at Qelp, you play a critical role within the Product and Business Intelligence (BI) team. Your core responsibilities include the implementation and maintenance of analytics tracking across multiple platforms and clients, ensuring data accuracy and consistency. Beyond technical analytics, you act as a key business analyst—translating data into actionable insights, identifying trends and opportunities, and supporting strategic decision-making across teams. Your work directly informs product development, user experience improvements, and overall business performance.

Primary Job Responsibilities

Analytics Tracking: Execute and maintain comprehensive analytics tracking for all platforms, guaranteeing a robust and accurate data collection process.

Data Hygiene Best Practices: Uphold data hygiene best practices to enhance measurements and reporting, contributing to the optimization cycles of our products.

A/B Testing Coordination: Collaborate with stakeholders to coordinate, implement, and evaluate A/B tests, crafting measurable hypotheses that lead to actionable insights.

Trend and Variance Analysis: Conduct thorough trend and variance analyses to predict and understand how changes impact web traffic and revenue.

Data Interpretation and Presentation: Showcase strong data interpretation skills by summarizing and presenting complex findings clearly and concisely to various management levels.

Product Usage Analysis: Dive into user behavior data (web and app analytics) to understand how customers interact with our applications. Conduct trend and variance analysis to see how changes or new features impact traffic and user engagement. Identify patterns, drop-offs or opportunities in user flows to guide product improvements.

Reporting & Cross-Team Insights: Manage the reporting needs of the Account Management team and Product team. This includes preparing regular performance reports on organic traffic, user engagement metrics, conversion events, and overall product KPIs. Present complex findings in a clear, concise manner to stakeholders at various levels. Provide the Product team with market research insights (e.g. trends from external data or SEO research) to inform innovation and strategy. AI/Machine Learning

Understanding: Demonstrate an understanding of AI/Machine Learning algorithms and their relevance to data analysis in our context. 

Required Skills and Experience Over 3 years of relevant experience in a fast-paced Data/Analytics environment.  Web Analytics Tools Proficiency: Experience in implementing and leveraging standard web analytics tools such as Google Analytics, Looker Studio, and Power BI for advanced reporting and insights Proficiency in BI tools like Google Analytics, Looker Studio, Amplitude, Clarity, GTM among others to create polished, actionable dashboards and reports. Excellent English communication skills, both written and verbal. Analytics Tracking Expertise: Demonstrated ability to create and manage the implementation of analytics tracking requirements, measuring features and overall product performance Familiarity with Dynamic Tag Manager (DTM), Google Tag Manager (GTM) or similar solutions. Familiarity with HTML, CSS, JavaScript, and other web technologies is a plus.

 

We offer Competitive compensation package Excellent learning and development opportunities (AI, technology, evolving BPO landscape) Growth opportunities within an expanding team   Fully remote working available Working alongside a team of high-caliber and dynamic leaders  Excellent work-life balance culture 

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