Job Summary
You will be involved to maintain and support for a number of applications including but not limited to Avaloq - the core banking system used by Wealth Management (WM) Asia Business and Functional units.Job Description
What is the opportunity?
As the Business Operations Support Specialist (12 months renewable contract), you will be involved to maintain and support for a number of applications including but not limited to Avaloq - the core banking system used by Wealth Management (WM) Asia Business and Functional units.
What will you do?
Works with the application support team lead and other team members as a team, to ensure safety and soundness of application environments for daily operations based on the SLAProvide L1 and L2 functional and technical support to the end users across multi-functional and geographic areasManage complexity well and coordinate information and activities among groups with differing agendas, across multi-functional and geographic areasSupport daily Day End Process, investigate and resolve when issue ariseCoordinate with vendor or L2/3 to resolve production issues and communicate with end usersConduct UAT and PIV for adhoc or monthly releaseWhat do you need to succeed?
Must-have
Bachelor/ Master’s degree in Computer Science, Information Technology or equivalent field1 - 2 years’ experience in application support or business analysis role in banking/ brokerage/ investment industryAbility to quickly familiarise oneself with knowledge of international business units, regulations, pressures, requirementsStrong interpersonal, communication and presentation skillsStrong troubleshooting and analysis skillsNice-to-have
Experience working with remote teams in global banks, and able to handle complex matrix structureExperience of Avaloq is nice-to-haveGood knowledge of trading connectivity and market infrastructurePractical knowledge of financial markets and applicable regulationsWhat’s in it for you?
We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Leaders who support your development through coaching and managing opportunitiesOpportunities to work with the best in the fieldAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial services.Agency Notice
RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.
Job Skills
Critical Thinking, Customer Service Management, Group Problem Solving, Help Desk Support, Installation Support, IT Standards, Requirements Analysis, Technical Troubleshooting, Time ManagementAdditional Job Details
Address:
979 KING'S ROAD:HONG KONGCity:
Hong KongCountry:
Hong KongWork hours/week:
40Employment Type:
Full timePlatform:
TECHNOLOGY AND OPERATIONSJob Type:
Contract (Fixed Term)Pay Type:
SalariedPosted Date:
2025-06-02Application Deadline:
2025-08-03Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.