Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

The Wealth Center Operations Manager oversees the operational, service and compliance related activities within the Wealth Center. This individual is responsible for ensuring Wealth Center team members adhere to policies and procedures and support resolution of service issues to drive exceptional customer service. To support these activities, the Wealth Center Operations Manager works closely with the Wealth Center Manager and Field Support Manager to achieve network operational efficiency and operational/ risk control

As our Wealth Center Operations Manager you will:

Manage daily operations of the Wealth Center to ensure operational soundness and compliance to policies and procedures

Collaborate with Wealth Center Managers and staff to maximize usage of Complaint Management System - to steer increases in FCR and 5DR while triaging solutions

Perform investigations and research as required to resolve escalated issues that arise

Achievement of Green RAG status for continuous monitoring activities and Wealth Center Review requirements

Lead remediation activity relating to Customer Due Diligence (CDD) and Know your customer (KYC) checks (ie: Periodic Reviews and RFIs)

Identify areas for improvement and implement corrective actions as necessary

Ensure WC operating coverage inclusive of transaction processing, lobby management, operational staff support

Conduct regular audits and assessments to identify and mitigate operational risks, fraud, and security breaches

Implement measures to safeguard customer data, maintain confidentiality, and uphold the integrity of banking operations

For this role, HSBC targets a pay range between $68,000.00 and $101,900.00

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.